Imaging System Scheduling Coordinator II

Fairview Health Services; Minneapolis (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen erfahrenen Imaging System Scheduling Coordinator II, um das Team am University of Minnesota Medical Center zu verstärken. In dieser Rolle sind Sie für die effiziente Planung und Koordination von Imaging-Diensten verantwortlich, während Sie gleichzeitig eine hervorragende Kundenkommunikation und Unterstützung bieten. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Problemlösung und kritisches Denken geschätzt werden. Diese Position bietet eine hervorragende Gelegenheit zur beruflichen Weiterentwicklung und zur Mitgestaltung eines wichtigen Servicebereichs im Gesundheitswesen.

Benefits

Medizinische und zahnärztliche Versorgung

Lebensversicherung

Kurz- und langfristige Invaliditätsversicherung

PTO und Sick Time

Studiengebührenrückerstattung

Frühzeitiger Zugang zu verdienten Löhnen

Qualifications

• 2-5 Jahre Erfahrung in komplexer klinischer Planung erforderlich.
• Hohe Kommunikationsfähigkeiten für den Umgang mit Kunden und medizinischem Personal.

Responsibilities

• Verantwortlich für die Koordination von Imaging-Dienstleistungen und Terminplanung.
• Effektive Kommunikation mit Patienten und medizinischen Fachkräften.

Skills

Komplexe klinische Planung

Kundenkommunikation

Kritisches Denken

Teamarbeit

Organisationsfähigkeiten

Education

High School Diploma oder GED

Associate Degree

Tools

Elektronisches Gesundheitsakten-System

Diagnosesysteme

Job description

Job Overview

Bring Your Possibilities to Fairview

At Fairview, we believe in the power of possibility - within ourselves, our teams, and the communities we serve. We believe that leadership isn't just a title - it's a mindset we all share. Whether you're providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters.

Here at Fairview, we are seeking an experienced Imaging System Scheduling Coordinator II to join our Interventional Imaging team at our University of Minnesota Medical Center - East Bank location in Minneapolis, MN! This is a .7 FTE (56 hours per 2 weeks) position. The shift length will be 8 hours primarily on the day shift.

The Imaging Service Scheduler II is responsible for serving customers, providers and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. The Imaging Service Scheduler II coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered.

Responsibilities

• Professionally performs imaging scheduling functions via phone and computer, accurately supporting orders from providers.
• Effectively manages multiple telephone lines, providing timely and accurately support to ensure customer needs and performance standards are met.
• Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
• Accurately utilizes high-end imaging decision and authorization support tools.
• Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.
• Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
• Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.
• Proactively identifies solutions for issues that hinder service deliver, collaborating with all necessary parties to ensure optimal resolution
• Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
• Maintains working knowledge of multiple specialty services and imaging disciplines.
• Actively pursues opportunities to mentor, educate and orient team members
• Actively identifies and/or designs service and quality improvement initiatives
• Proactively fosters and supports a culture of teamwork and collaboration
• Proactively participates in department problem solving and team meetings.
• Takes ownership for personal career and professional development, collaborating cooperatively with peers, department, and organizational leadership resources.
• Demonstrates the ability to accurately coordinate scheduling for all complex imaging procedures, providers from multiple organizations, and facilities anywhere within the system of care.
• Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers
• Proactively leverages subject matter expertise to facilitate and manage resolution to customer and care provider issues, competing priorities, and service recovery situations
• Coordinates management of scheduling templates, processes and procedures based on comprehensive knowledge of all modalities for all locations
• Demonstrates proficiency in the utilization of the electronic health record, diagnostic systems, and other relevant IT platforms to ensure accurate decision making, provider orders, and specific patient instructions are disseminated
• Uses critical thinking and judgment related to patient history, provider orders, and clinical and technical resources to educate customers in preparation for services
• Coordinates the scheduling of multi-disciplinary resources including but not limited to: Anesthesia, Surgery, PACU, Pathology, Nursing, Technicians, and Care Coordinators
• Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand
• Accurately executes care coordination procedures specific to complex procedures

Required Qualifications

• High School Diploma or GED
• 2 to 5 years of complex clinical scheduling experience

Preferred Qualifications

• Associates Degree
• 5 to 7 Years of experience scheduling and/or supporting complex services in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status