Client Advocate II - Family Service Center (2nd Shift)

Catholic Charities Twin Cities; Maplewood (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a compassionate team dedicated to supporting families experiencing homelessness. As a Client Advocate II at an established organization, you will provide essential services including safe shelter and meals, while helping clients regain independence and achieve housing stability. This role emphasizes trauma-informed care and cultural awareness, making a significant impact in the community. If you are passionate about making a difference and have experience working with low-income populations, this opportunity is perfect for you.

Qualifications

• Experience with low-income and homeless populations.
• Ability to enter data accurately and manage client information.

Responsibilities

• Provide high-quality customer service to clients.
• Maintain safety and security, including conflict resolution.
• Accurately manage and report client data.

Skills

Customer Service

Conflict Resolution

Data Entry

Cultural Awareness

Education

High School Diploma or Equivalent

Job description

Client Advocate II - Family Service Center (2nd Shift)

Join Catholic Charities Twin Cities as a Client Advocate II - Family Service Center (2nd Shift).

Pay Range

This range is provided by Catholic Charities Twin Cities. Your actual pay will be based on skills and experience. Talk with your recruiter to learn more.

Base pay range: $19.00/hr - $21.00/hr

About the Role

Are you passionate about creating opportunities for people to thrive? Catholic Charities is looking for a compassionate, trauma-informed, and culturally aware individual to serve as a Shelter Advocate II at our Maplewood location. This position supports families experiencing homelessness by providing safe shelter, meals, referrals, and other services to help them regain independence and achieve housing stability.

Shift Details

Monday - Friday, 3:30PM - 11:30PM

Key Responsibilities

• Provide high-quality customer service and fulfill client requests
• Maintain safety and security, including conflict resolution and de-escalation
• Accurately manage and report client data
• Respond to incidents and serve as a Mandated Reporter
• Conduct safety rounds and monitor resident activities
• Assist with program development and staff training
• Other duties as assigned

Minimum Qualifications

• Experience working with low-income and homeless populations
• High school diploma or equivalent
• Ability to enter data accurately
• Must be 21+ years old and pass background checks
• At least 1 year of relevant experience

Additional Information

This is an hourly, non-exempt, temporary position in the Individual and Family Services industry. Employment opportunities include referrals, which can increase interview chances.