Imaging Support Specialist - VCVH (Per Diem, Variable)

NorthBay Healthcare Group; Vacaville (CA); On-site; USD 42,000 - 51,000; Full time

Job summary

NorthBay Health is seeking an Imaging Support Specialist to obtain billing documentation and authorizations for all patient imaging exams in the clinic. You will interview patients or representatives to secure accurate demographic and insurance information and verify eligibility and benefits for the payor.

Scheduling exams across multiple modalities, routing calls on the switchboard, and managing daily workflow.

Qualifications

• High school graduate or equivalent preferred.
• Knowledge of HIPAA laws and guidelines.
• 1+ year clerical experience in a medical office setting, preferably radiology.
• Exquisite customer service, strong typing (35 wpm), data entry and math skills.

Responsibilities

• Obtain billing documentation and authorizations for imaging exams.
• Interview patients to collect demographic and insurance information.
• Verify eligibility and benefits for payors.
• Schedule exams across modalities and route calls.
• Input demographics into the information system.
• Process subpoenas and medical records requests.
• Prepare exam reports for mailing or faxing and collect co-pays.
• Maintain HIPAA compliance and privacy protections.
• Inpatient role may require patient transports.

Skills

Customer service

Payer knowledge

Managed care knowledge

Medical terminology

Typing 35 wpm

Data entry

Math skills

Education

High school diploma

Job description

At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient's care is not delayed. Verifies and documents eligibility and benefits for patient's specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required.

Qualifications

Education

• High school graduate or equivalent preferred.

Licensure

• Current AHA or equivalent healthcare provider BLS Certification required.

Experience

• General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.

Skills

• Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills.

Compensation

• $30.18 to $36.70 per hours based on years of experience doing the duties of the role.
• Posted rate includes 10% differential rate.