Imaging Support Specialist

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC, is seeking an Imaging Assistant to support Radiologists, providers, and clinical staff by managing the flow of medical images and reports. You will help ensure a seamless experience for patients and healthcare teams while working across imaging platforms and departments.

The role requires a high school diploma, at least one year of customer service experience, and comfort with multiple imaging systems.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Comfortable learning and working within multiple technology platforms and imaging systems.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced healthcare environment.
• A collaborative team member who values excellent communication, attention to detail, and delivering outstanding service to patients and colleagues.

Responsibilities

• Support the day-to-day operations of the Imaging department, including answering phones, managing correspondence, ordering supplies, scheduling meetings, and other administrative tasks.
• Manage the routing, storage, retrieval, and distribution of clinical images and reports through systems such as PACS, Epic, and PowerShare.
• Monitor imaging worklists and assist Radiologists and clinical staff with image access, viewing, and workflow coordination.
• Troubleshoot software and hardware issues, submit IT helpdesk tickets, and help resolve technical concerns to minimize workflow interruptions.
• Provide exceptional customer service by assisting providers, patients, and colleagues with questions and imaging-related requests.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals in Raleigh, NC, is seeking an Imaging Assistant to support Radiologists, providers, and clinical staff by managing the flow of medical images and reports. You will help ensure a seamless experience for patients and healthcare teams while working across imaging platforms and departments.

The role requires a high school diploma, at least one year of customer service experience, and comfort with multiple imaging systems.