Imaging Services Support Specialist

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Referral bonuses

403(b) retirement plan

Job summary

Bon Secours Mercy Health is seeking a Radiology Support Assistant to ensure smooth flow of imaging images and reports across modalities for patient care. You will assist technologists, verify patient IDs, transport patients, and manage image sharing and PACS/Epic logging with attention to accuracy and speed.

The role emphasizes strong customer service, problem-solving, and time management within a fast-paced radiology environment.

Qualifications

• High School Degree or GED (required)
• Associate degree (preferred)
• Basic Life Support (BLS) – American Heart Association (required)
• EPIC EHR experience (preferred)
• PACS experience (preferred)
• Healthcare experience (preferred)
• Demonstrates problem solving, active listening, time management, organization and adaptability skills.
• Provides strong customer service via email and phone in a high-stress environment.
• Basic knowledge of Microsoft Suite and radiology imaging anatomy.

Responsibilities

• Assists the technologists with the daily workflow of imaging patients.
• Verifies patient identification using two patient identifiers.
• Transports patients from other units and departments to the radiology department.
• Escorts patients to and from the waiting room to the appropriate department.
• Prints reports, makes CD's, and electronically share images as requested.
• Receives, imports, and logs outside images into PACS and Epic.
• Utilizes e-sharing image solution to expedite image transfers.
• Maintains appropriate tracking mechanisms for incoming and outgoing imaging records.

Skills

Problem solving

Active listening

Time management

Organization

Adaptability

Customer service via email/phone

Microsoft Suite

Radiology imaging anatomy

Education

High School Degree or GED

Associate degree

Tools

EPIC EHR

PACS

Job description

Bon Secours Mercy Health is seeking a Radiology Support Assistant to ensure smooth flow of imaging images and reports across modalities for patient care. You will assist technologists, verify patient IDs, transport patients, and manage image sharing and PACS/Epic logging with attention to accuracy and speed.

The role emphasizes strong customer service, problem-solving, and time management within a fast-paced radiology environment.