Imaging Scheduler & Patient Experience Coordinator

GILA REGIONAL MEDICAL CENTER; Silver City (NM); On-site; USD 32,000 - 42,000; Full time

Job description

Description

The Scheduler is responsible for providing clerical support in the scheduling area of the Diagnostic Imaging Department. S/he answers phones, schedules exams for all Diagnostic Imaging sections, verifies insurance and pre-authorizations, and confirms patient appointments.

ESSENTIAL FUNCTIONS

• Schedules and confirms patient exams for all modalities.
• Provides general patient education, preparation information and instructions. Verifies preparations, age, labs, allergies, diseases, and metal in the body, and orders appropriate medications or exams.
• Verifies insurance information and pre-authorizations and works with referring offices to assure authorizations are obtained.
• Receives and records patient information, including correlation of physician orders with exam request.
• Verifies orders, labs and authorizations.
• Maintains adequate records to ensure safety, proper care, and confidentiality with regard to patients and medical records.
• Communicates with technologist and radiologist regarding questions or issues.
• Provides front desk customer service, as needed, including order entry.
• Answers the phone and directs calls.
• Stocks supplies and maintains a clean work area.
• Additional duties as assigned.

Requirements

EDUCATION & TRAINING REQUIREMENTS

• Minimum High School Diploma or GED; some college education preferred
• Knowledge of medical terminology is highly preferred
• Typing skills and proficiency with Microsoft Office applications

WORK EXPERIENCE REQUIREMENTS

• Office work experience, including answering phones, scheduling, communicating with the public, typing, and filing
• Familiarity with Meditech system and office equipment is desired
• Spanish speaking highly preferred
• Excellent customer service skills

Note: Job description available upon request

**All required documents must be presented at time of hire.**

EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.

GRMC is an Equal Opportunity Employer