Diagnostic & Interventional Services Coordinator

Alameda Health System; Oakland (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Alameda Health System is seeking an Imaging Scheduling Coordinator to manage the scheduling and coordination of diagnostic and interventional imaging patients. The role includes validating eligibility and authorization prior to care and ensuring accurate transcription and workflow within EPIC.

The position emphasizes patient check-in, coordination with multiple departments, and adherence to radiology protocols.

Qualifications

• Two years of full-time clerical experience.
• Experience with medical imaging scheduling, authorization, and eligibility.
• Knowledge of medical terminology.

Responsibilities

• Check-in for appointments and walk-in exams with two patient identifiers.
• Assist patients with appointments, directions, scheduling, and radiology check-in.
• Schedule imaging procedures and coordinate with departments.

Skills

Scheduling

Customer service

Billing/coding

Medical terminology

Education

High School diploma or equivalent

Associates degree or higher

Tools

EPIC

Job description

Summary

Responsible for the scheduling and coordination of diagnostic and interventional imaging patients while validating eligibility and authorization prior to care.

Duties & Essential Job Functions

• Check-in/Sign-In for appointments and walk in exams, validating correct patient and exam by utilizing two patient identifiers. Obtain consent for conditions of admission (COA), MSPQ (Medicare) questionnaire, and applying patient identification wrist band as appropriate; scanning documents into patient charts.
• Follow customer service guidelines in greeting and assisting patients with appointments, directions, scheduling, check-in to radiology services, check-in transfer patients for imaging services from outside hospitals.
• Schedules for Imaging.
• Validates outside referrals, enabling for patient billing within EPIC, ability to analyze and appropriately validate billing and insurance coverage, authorization for coverage, and transcription of outside authorizations and orders into EPIC.
• Perform complex workflows regarding order transcription, knowledge of CPT and billing coding entry.
• Validates referrals/orders verifies for completeness and appropriateness, communication with referral sources to obtain additional information as needed with external and internal specialty orders
• Provides patient front desk check in, including assessment for insurance eligibility and scheduling for for all above modalities.
• Performs Breast Coordinator functions including creating orders for create call backs, schedules next level exams from Radiologist Results report, maintains data in breast coordinator work queue, sends out results and reminder letters, schedules follow up and call back appointments.
• Coordinates with multiple departments within AHS and outside facilities scheduling radiology appointments.
• Mails disc to patients, clinics, hospitals and private offices.
• Troubleshoots transfer system issues between programs and PAC’s Cubes (Release of Information).
• Sends mammogram priors to Radiologist for ready to read reviewing from Breast Coordinator Template
• Picks up and distributes mail between modalities and providers.
• Offer guidance based on Radiologist approved protocols to providers in the correct coding for referrals and orders.
• Burns images on disc, uploads images from outside facilities, digitizes Mammogram films, collect and copies personal information; power of attorney, ID and ROI (release of information) release forms/letters.
• Takes information from emergency calls, stat requests for imaging, trouble shooting for patients, providers and inter departmental coordination for patient care in imaging and answer general inquiries.
• Performs other duties as assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Required Education: High School diploma or equivalent.

Preferred Education: Associates degree or higher.

Required Experience: Two years (or equivalent) of full time clerical experience.

Preferred Experience: Experience with medical imaging scheduling, authorization, and eligibility; medical terminology.

Additional Information

Preferred Experience: Experience with medical imaging scheduling, authorization, and eligibility; medical terminology.