Imaging Referrals Scheduler

InterMed, P.A.; South Portland (ME); On-site; USD 32,000 - 46,000; Full time

Job summary

InterMed, P.A. in Maine seeks an Imaging Referrals Scheduler to handle precertification, scheduling imaging exams, and coordinating care with outside facilities.

This role serves as a resource across imaging modalities and sites, ensuring accurate orders and clear communications with clinical teams. The position requires reviewing medical necessity, educating patients, triaging calls, and supporting onboarding while maintaining HIPAA confidentiality.

Qualifications

• High School diploma or equivalent required.
• Prior medical office experience preferred.
• Experience with EMR systems and Windows applications.
• Ability to type quickly while talking with patients.

Responsibilities

• Receives requests for imaging exams and acquire pre-certification if needed.
• Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review.
• Ensures orders are correct and communicates when Radiologist recommends changes to clinical teams.
• Maintains knowledge of patient prep instructions based on imaging modality and exam ordered.
• Provide patients and family members with appropriate education and instruction.
• Screens patients for contraindications.
• Coordinates imaging appointments for patients outside InterMed and follows up to ensure scheduling and completion.
• Answers/triages incoming calls.
• Requests outside records when needed.
• Understands/utilizes all electronic systems including basic troubleshooting.
• Participates in onboarding of new team members.
• Maintains confidentiality per HIPAA and InterMed policies.
• Performs other duties to support InterMed's mission, vision and values.

Skills

Medical terminology

Phone skills

Multitasking

Education

High School diploma

Tools

EMR software

Windows OS

Job description

The Imaging Referrals Scheduler is responsible for the precertification and scheduling of Imaging exams and coordinating care with outside facilities as necessary. The position serves as a resource to all Imaging modalities and sites.

CORE RESPONSIBILITIES:

• Receives requests for imaging exams and acquire pre-certification if needed.
• Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review.
• Ensures orders are correct and appropriately communicate when a Radiologist recommends order changes to clinical teams.
• Maintains knowledge of patient prep instructions based on Imaging modality and exam ordered.
• Provide patients and family members with appropriate education and instruction.
• Screens patients for contraindications.
• Coordinates Imaging appointments for patients outside of InterMed when necessary and performs follow-up to ensure these exams are scheduled and completed.
• Answers/triages incoming calls.
• Requests outside records when needed.
• Understands/utilizes all electronic and computer systems including basic trouble shooting.
• Participates in the onboarding of new team members.
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
• Perform other duties to support the mission, vision and values of InterMed.

MISSION AND VALUES:

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, colleagues, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Education:
  • High School diploma or equivalent required
• Experience:
  • Prior medical office experience preferred
  • Experience with EMR strongly preferred
  • Demonstrated proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members.
  • Understanding of medical terminology preferred
  • Excellent professional judgement, attention to detail, phone skills, and decision-making ability
  • Proven ability to prioritize and handle multiple tasks

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.