Imaging Referrals Scheduler

Intermed; Portland (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

InterMed is seeking an Imaging Referrals Scheduler to manage precertification and scheduling of imaging exams, coordinating care with outside facilities as needed. You will serve as a resource across imaging modalities and sites, ensuring accurate orders, timely patient education, and HIPAA compliance.

This role requires strong communication, attention to detail, and ability to multitask in a fast-paced medical office.

Qualifications

• Education: High School diploma or equivalent required.
• Prior medical office experience preferred.
• Experience with EMR strongly preferred.
• Proficient with Windows-based computer applications; able to type and navigate systems while speaking with patients.
• Understanding of medical terminology preferred.
• Excellent professional judgment, attention to detail, phone skills, and decision‑making ability.
• Able to prioritize and handle multiple tasks.

Responsibilities

• Receives imaging exam requests and acquires pre-certification as needed.
• Obtains medical history and necessity for radiologist review.
• Ensures orders are correct and communicates changes to clinical teams.
• Maintains knowledge of patient prep instructions for each imaging modality.
• Educates patients and families with clear instructions.
• Screens patients for contraindications.
• Coordinates imaging appointments with outside facilities when needed.
• Answers and triages incoming calls.
• Requests outside records as needed.
• Uses all electronic systems and performs basic troubleshooting.

Skills

Medical office experience

EMR proficiency

Typing proficiency

Medical terminology

Phone skills

Multitasking

Education

High School diploma or equivalent

Tools

Windows-based software

Job description

The Imaging Referrals Scheduler is responsible for the precertification and scheduling of Imaging exams and coordinating care with outside facilities as necessary. The position serves as a resource to all Imaging modalities and sites.

CORE RESPONSIBILITIES:

• Receives requests for imaging exams and acquire pre-certification if needed.
• Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review.
• Ensures orders are correct and appropriately communicate when a Radiologist recommends order changes to clinical teams.
• Maintains knowledge of patient prep instructions based on Imaging modality and exam ordered.
• Provide patients and family members with appropriate education and instruction.
• Screens patients for contraindications.
• Coordinates Imaging appointments for patients outside of InterMed when necessary and performs follow-up to ensure these exams are scheduled and completed.
• Answers/triages incoming calls.
• Requests outside records when needed.
• Understands/utilizes all electronic and computer systems including basic trouble shooting.
• Participates in the onboarding of new team members.
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
• Perform other duties to support the mission, vision and values of InterMed.

MISSION AND VALUES:

• Follows InterMed's mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, colleagues, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Education:
  • High School diploma or equivalent required
• Experience:
  • Prior medical office experience preferred
  • Experience with EMR strongly preferred
  • Demonstrated proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members.
  • Understanding of medical terminology preferred
  • Excellent professional judgement, attention to detail, phone skills, and decision-making ability
  • Proven ability to prioritize and handle multiple tasks

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.