Customer Support and Imaging Clerk I

RECORDS MANAGEMENT SVCS; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Harris County Department of Education RECORDS MANAGEMENT SVCS - Houston, Texas is seeking a Customer Support and Imaging Clerk I. The role focuses on day-to-day client support, engagement, relationship development and customer satisfaction, using Total Recall and Paper Vision to manage file room activity.

Minimum five years in electronic document management with customer service experience is required; high school diploma or GED is required.

Qualifications

• High school diploma or GED certificate.
• Five years of experience in electronic document management or digital scanning with customer service experience.

Responsibilities

• Maintain the quality, integrity, security, and confidentiality of sensitive records.
• Assist customers with service delivery questions and resolve them in a timely manner.
• Pull email or fax requests for microfilm or hard copy and provide to customers.
• Use Paper-flow software to index imaged data.
• Use Total Recall software to process customer requests.
• Conduct quality checks on scanned images in network and on hard drives.
• Prep and scan all documents for incoming jobs and perform quality control of images created.
• Work closely with the supervisor to develop and implement a schedule to ensure high production and fast turnaround.
• Assist with review and setup of microfilm conversion projects.
• Quality control all new file/box data entered before sending to customers.
• Scan Destruction Certificates into Total Recall.

Education

High school diploma or GED

Tools

Total Recall

Paper Vision

Paper Flow

Excel

Access

Word

Job description

Harris County Department of Education RECORDS MANAGEMENT SVCS - Houston, Texas Open in Google Maps

Customer Support and Imaging Clerk I

Harris County Department of Education RECORDS MANAGEMENT SVCS - Houston, Texas Open in Google Maps

Job Details

Job ID: 5950114
Application Deadline: Posted until filled
Posted: Oct 05, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Primary Purpose:

Develop and strengthen relationships between the Records Management Services division and new and existing customers. Responsible for day-to-day client support, engagement, relationship development and customer satisfaction. The Customer Support and Imaging Clerk will maintain divisional records using Total Recall and Paper Vision software to maintain and monitor file room activity and holdings.

Qualifications:

Education/Certification:

• High school diploma or GED certificate

Special Knowledge/Skills:

• Ability to type a minimum of 55 words per minute.
• Ability to perform high levels of daily repetitive motion.
• Excellent interpersonal and oral and written communication skills
• Knowledge of Microsoft Office, Excel, Access, Word, Document Imaging, Picture Manager, and some networking
• Ability to coordinate, multi-task and prioritize assignments in a complex environment.
• Knowledge of online document management, digital imaging, and scanning services
• Ability to effectively adapt to changing situations within the workplace.

Experience:

• Five years of experience working in electronic document management or digital scanning with customer service experience

Major Responsibilities and Duties:

• Maintain the quality, integrity, security, and confidentiality of sensitive records.
• Assist customers with service delivery questions and resolve them in a timely manner.
• Pull email or fax requests for microfilm or hard copy and provide to customers.
• Use Paper-flow software to index imaged data.
• Use Total Recall software to process customer requests.
• Conduct quality checks on scanned images in network and on hard drives.
• Prep and scan all documents for incoming jobs and perform quality control of images created.
• Work closely with the immediate supervisor to develop and implement a sound schedule that will promise high production and fast turnaround of all projects.
• Assist with the review and setup of microfilm conversion projects.
• Quality control all new file/box data entered before sending to customers.
• Scan Destruction Certificates into Total Recall.
• Site check all scanned documents in Paper Flow upon completion of scan.
• Perform Match & Merge process on indexed data when needed.
• Perform other duties as assigned.

Position Type: Full-Time
Salary: $34,080 to $42,086 Per Year

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Human Resources
• 6300 Irvington Blvd.
• Houston, Texas 77022
• Phone: [phone]
• Email: [e-mail]

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