Imaging & Patient Care Support Specialist

adventhealth; Colorado; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

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Job summary

AdventHealth in Denver, CO is seeking a patient services associate to support imaging scheduling and front-desk operations. You will greet patients, register them, collect co-pays, and ensure smooth patient flow with a compassionate, service-oriented approach.

The role requires strong communication, basic computer skills, and familiarity with medical terminology. You will collaborate with radiology staff and physicians, handling confidential information with HIPAA compliance and professionalism.

Qualifications

• 1+ year of customer service experience
• 1+ year medical office and radiology experience
• High School Grad or equivalent

Responsibilities

• Notifies appropriate departments or persons of patient progress.
• Deescalates patient conflicts by adhering to facility policies and mission.
• Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws.
• Research scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program.
• Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software.
• Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend.
• Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines.
• Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system.
• Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime.
• Other duties as assigned.
• Answers phones and greets patients and guests using outstanding customer service skills.
• Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Skills

Communication skills

Multitasking

Microsoft Office

Medical terminology

Customer service

Radiology experience

Clerical skills

Education

High School Diploma

Tools

Scheduling software

Job description

AdventHealth in Denver, CO is seeking a patient services associate to support imaging scheduling and front-desk operations. You will greet patients, register them, collect co-pays, and ensure smooth patient flow with a compassionate, service-oriented approach.

The role requires strong communication, basic computer skills, and familiarity with medical terminology. You will collaborate with radiology staff and physicians, handling confidential information with HIPAA compliance and professionalism.