Imaging Patient Care Coordinator

Coastal Cardiology PC; Las Vegas (NV); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Las Vegas, NV is seeking an Imaging Patient Care Coordinator to support the PPE vision, answer calls, schedule appointments, verify eligibility, and manage referrals and authorizations. The role engages with multiple care team members to ensure seamless patient experiences.

The position offers a Monday–Friday schedule, a Las Vegas office location, and comprehensive benefits. Prior healthcare and patient-facing experience are valued for success in this fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.

Responsibilities

• Greet all external and internal customers in a courteous manner.
• Check in patients, collect insurance information and patient paperwork as needed.
• Confirming patient eligibility and benefits.
• Make, verify and schedule appointments, including updating demographics.
• Collect patient co-pays and co-insurance amounts due; reconcile daily collections.
• Assist with incoming calls, logging into call queue.
• Check out duties including scheduling return visits and obtaining authorizations.
• Access third party portals for referrals, authorization, and related systems.
• Daily completion of tasks and email communications.
• Scan and attach patient medical records and documents.

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Imaging Patient Care Coordinator (2390536)

Imaging Patient Care Coordinator - 2390536

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

We are looking for aPatient Care Coordinatorin our Las Vegas, NVOffice. APatient Care Coordinatorworks cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling. Schedule appointments telephonically, inbound, and outbound, schedules appointmentsaccording to scheduling guidelines, policy and procedures, department productivity and quality standards and resolve routine to moderately complex issues, refers to supervisor when appropriate.

Schedule: Monday-Friday, 8am-4:30pm PST.

Location: 2300 West Charleston Blvd., Las Vegas, NV.

Primary Responsibilities

• Greet all external and internal customers in a courteous manner
• Check in patients, collect insurance information and patient paperwork as needed
• Confirming patient eligibility and benefits
• Make, verify and schedule appointments, including updating demographics
• Collect patient co-pays and co-insurance amounts due. Reconcile daily collections
• Assist with incoming calls, logging into call queue
• Check out duties including scheduling return visits, scheduling an obtaining authorization for outpatient special procedures/appointments, initiate referrals to outgoing specialists
• Accessing and utilizing third party portals for referrals, authorization, Prescription Monitoring Program, HIE, etc.
• Daily completion of tasks and email communications
• Scan and attach patient medical records and documents
• Assists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other areas

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 2+ years of customer service experience

Preferred Qualifications

• 2+ years of experience in a healthcare environment setting
• 2+ years of experienceutilizingprocess-related tools such as electronic referral and medical record systems
• Understanding of insurance programs and basic managed care principals including clear understanding of referral process
• Understanding of diagnosis coding (ICD10) as it relates to referral requirements

Soft Skills

• Excellent computer skills and working knowledge of Windows and non-Windows based applications including Microsoft products such as Outlook, Word and Excel
• Competent in the use of phone system
• Proven ability to resolve patient issues and problems in a positive manner
• Demonstrated ability to effectively interact with physicians, patients and other healthcare staff members
• Demonstrated ability to work independently with minimal supervision
• Proven successful achievement of performance objectives
• Demonstrated good organizational skills and ability to prioritize
• Demonstrated good communications skills
• Demonstrated consistent standard work compliance audits of 90% or higher for all assigned work

Working Conditions

• High volume patient care atmosphere
• Office visits and chemotherapy infusion services
• Large volume of telephone calls

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.