Imaging Ops Director: Field Service & Logistics Leader

Seminole Office Solutions, Inc.; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Seminole Office Solutions, Inc. in the Longwood/Orlando, FL area seeks a Director of Imaging Operations to lead the development and management of imaging operations, including field/service and warehouse/distribution and logistics.

The role oversees service programs, customer support, training, inventory control, and reverse logistics, reporting to the Orlando leadership team. Bachelor's degree or equivalent and 5+ years in technical service required.

Qualifications

• Bachelor's Degree or equivalent experience.
• A minimum of 5 years of experience in technical field service with demonstrated experience in warehousing operations, logistics, operational execution/implementation and customer/order support.
• 3 or more years managing a staff.
• Strong understanding of customer support, sales and marketing that drive supply chain management requirements.
• Proven track record with field service offerings, metrics, and implementation.
• Must have strong familiarity with automated systems and be computer literate (MS Excel, MS Word, Lotus Notes).
• Process improvement abilities preferred but not required.
• Demonstrated ability to prioritize work and make sound decisions based on operational needs.
• Proven track record utilizing analytical and operational skills to meet business objectives.

Responsibilities

• Develop, plan and oversee management of field service or in-house service/solutions/support and warehouse operations to achieve business objectives.
• Oversee customer support and training areas. Direct, plan and control service programs and service solutions which support service offerings, productivity and company responsiveness.
• Provide tactical leadership to drive customer satisfaction and grow service revenue.
• Prioritize objectives and implement strategies to achieve company initiatives as part of the Orlando leadership team.
• Oversee inventory management from purchasing, receiving and inventory.
• Manage reverse logistics of product to our leasing partners.
• Leadership for delivery of product from assembly, to scheduling to delivery to clients.

Education

Bachelor's Degree or equivalent experience

5+ years field service experience

3+ years staff management

Customer support / sales / marketing understanding

Field service metrics / implementation

Automated systems literacy (MS Excel, MS Word, Lotus Notes)

Process improvement

Prioritization & decision-making

Analytical / operational skills

Tools

MS Excel

MS Word

Lotus Notes

Job description

Seminole Office Solutions, Inc. in the Longwood/Orlando, FL area seeks a Director of Imaging Operations to lead the development and management of imaging operations, including field/service and warehouse/distribution and logistics.

The role oversees service programs, customer support, training, inventory control, and reverse logistics, reporting to the Orlando leadership team. Bachelor's degree or equivalent and 5+ years in technical service required.