Director of Operations

Seminole Office Solutions, Inc.; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Seminole Office Solutions, Inc. in the Longwood/Orlando, FL area seeks a Director of Imaging Operations to lead the development and management of imaging operations, including field/service and warehouse/distribution and logistics.

The role oversees service programs, customer support, training, inventory control, and reverse logistics, reporting to the Orlando leadership team. Bachelor's degree or equivalent and 5+ years in technical service required.

Qualifications

• Bachelor's Degree or equivalent experience.
• A minimum of 5 years of experience in technical field service with demonstrated experience in warehousing operations, logistics, operational execution/implementation and customer/order support.
• 3 or more years managing a staff.
• Strong understanding of customer support, sales and marketing that drive supply chain management requirements.
• Proven track record with field service offerings, metrics, and implementation.
• Must have strong familiarity with automated systems and be computer literate (MS Excel, MS Word, Lotus Notes).
• Process improvement abilities preferred but not required.
• Demonstrated ability to prioritize work and make sound decisions based on operational needs.
• Proven track record utilizing analytical and operational skills to meet business objectives.

Responsibilities

• Develop, plan and oversee management of field service or in-house service/solutions/support and warehouse operations to achieve business objectives.
• Oversee customer support and training areas. Direct, plan and control service programs and service solutions which support service offerings, productivity and company responsiveness.
• Provide tactical leadership to drive customer satisfaction and grow service revenue.
• Prioritize objectives and implement strategies to achieve company initiatives as part of the Orlando leadership team.
• Oversee inventory management from purchasing, receiving and inventory.
• Manage reverse logistics of product to our leasing partners.
• Leadership for delivery of product from assembly, to scheduling to delivery to clients.

Education

Bachelor's Degree or equivalent experience

5+ years field service experience

3+ years staff management

Customer support / sales / marketing understanding

Field service metrics / implementation

Automated systems literacy (MS Excel, MS Word, Lotus Notes)

Process improvement

Prioritization & decision-making

Analytical / operational skills

Tools

MS Excel

MS Word

Lotus Notes

Job description

Seminole Office Solutions, Inc. is seeking a Director of Imaging Operations in the Longwood/Orlando, FL area to direct the development and management of imaging operations. The scope of this role can include field and service operations as well as warehouse distribution and logistical operations.

Responsibilities

• Develop, plan and oversee the management of field service or in-house service/solutions/support as well as warehouse operations (parts/inventory/logistics/dispatch) to achieve business objectives.
• Oversee customer support and training areas. Direct, plan and control service programs and service solutions which support service offerings, productivity and company responsiveness.
• Provide tactical leadership to drive customer satisfaction and grow service revenue.
• Prioritize objectives and implement strategies to achieve company initiatives as part of the Orlando leadership team.
• Oversee inventory management from purchasing, receiving and inventory.
• Manage reverse logistics of product to our leasing partners.
• Leadership for delivery of product from assembly, to scheduling to deliver to our clients

Qualifications

• Bachelor's Degree or equivalent experience.
• A minimum of 5 years of experience in technical field service with demonstrated experience in a combination of the following areas; warehousing operations, logistics, operational execution/implementation and customer/order support.
• 3 or more years managing a staff.
• Strong understanding of customer support, sales and marketing that drive supply chain management requirements.
• Proven track record with field service offerings, metrics, and implementation.
• Must have strong familiarity with automated systems and be computer literate (MS Excel, MS Word, Lotus Notes).
• Process improvement abilities preferred but not required.
• Demonstrated ability to prioritize work and make sound decisions based on operational needs.
• Proven track record utilizing analytical and operational skills to meet business objectives.

COMPANY OVERVIEW

Celebrating 40 years of innovation and service, Seminole Office Solutions stands as a leading Managed Technology Services Provider (MTSP) dedicated to enhancing efficiency, productivity, and security for local businesses across various industries since its establishment in 1984. Committed to proactive adaptation to emerging client needs, Seminole offers a diverse range of solutions, from managed IT services, cloud, security and VoIP phone solutions via their MSP division, dba SemTech IT Solutions, to business process automation solutions and imaging and print hardware.