Imaging Front Desk Associate

verawholehealth; Punta Gorda (FL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

3 weeks PTO

8 paid holidays

Medical, Dental, Vision

Employer Paid Life & STD

401(k) with match

Employee Wellness

Discount programs

Dependent Care FSA

Voluntary Life

Long Term Disability

Critical Illness

Pet Insurance

Job summary

Millennium Physician Group in Punta Gorda, FL is seeking an Imaging Patient Services Specialist to connect radiologists and referring providers by phone to discuss STAT findings. You will work with the Director of Ancillary Services and handle high-volume calls with strong customer service and data entry in Fuji.

The position requires a high school diploma (radiologic experience preferred), solid computer and phone skills, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Radiologic experience of 1+ years preferred.
• Experience in a fast-paced, multi-tasking environment.
• Strong computer and phone skills.

Responsibilities

• Handle multiple calls and texts while delivering exceptional customer service.
• Schedule procedures with knowledge of facilities, protocols and procedures.
• Collaborate with Radiologists and referring providers to document STAT findings.
• Assign radiology cases as needed.
• Data entry in Fuji system.
• Support administrative tasks related to locations and leasing.
• Direct providers with imaging-result questions and catalog issues.
• Document all interactions via telephone to inform patients and providers.

Skills

Customer service

Data entry

Computer skills

Phone skills

Communication

Education

High school diploma

Radiologic experience (1+ years) preferred

Tools

Fuji

Job description

Job Description Summary

Hours & Location:

Full Time: Monday-Friday 8:30am-5pm
315 E Olympia Ave, Punta Gorda, FL

The Imaging Patient Services Specialist deals directly with Radiologists and referring providers to connect them via telephone to discuss STAT findings. Works directly with the Director of Ancillary Services tracking issues and questions from providers. They are the first point of contact for Radiologists and referring providers to connect. The candidate must have strong customer service skills through effective handling of the incoming calls from providers. Candidate must possess strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively.

Essential Duties and Responsibilities

• Handles multiple calls and texts through delivery of exceptional customer service and support
• Knowledge of special procedure scheduling (facilities, protocols and procedures)
• Works directly with Radiologists and referring providers to ensure proper communication and documentation of STAT findings
• Assign Radiology cases as needed
• Data entry in Fuji
• Administrative tasks in relation to locations/leasing (space, renewals, leases)
• Directs providers when questions are raised regarding imaging results and catalog issues
• Documents all interactions via telephone in chart to ensure patient and providers are notified properly
• Excellent communication skills to handle calls in a high volume practice

Education and/or Experience

• High school diploma or general education degree (GED); Radiologic experience of 1+ years, preferred
• Experience working in a fast paced, multi-tasking environment
• Strong computer and phone skills
• Attention to Detail, accuracy, Pride themselves on the ability to organize and process information

Benefits:

• 3 weeks PTO & 8 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.
At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.
Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.
If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.

Compensation Range:

$18.00 to $27.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.