Imaging Field Service Engineer – US West

Araceli Biosciences; Tigard (OR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401K retirement benefits

Health benefits

Job summary

Araceli Biosciences is seeking a Field Service Engineer to install, support, maintain, and repair Endeavor imaging systems at customer sites. You will work hands-on in bioscience labs, keep instruments running, and collaborate with R&D and software teams.

This role requires travel up to 70%, regular visits to Tigard, OR, and strong communication skills to document service activity in CRM systems like Salesforce and Confluence.

Qualifications

• BS or MS in Engineering, physics, computer science or related field or equivalent work experience.
• Minimum 3 - 5 years' experience in hands-on field service engineering in the life sciences industry.
• Experience working on microscopy or complex optical instruments with cellular imaging instruments preferred.

Responsibilities

• Install, maintain, troubleshoot, and repair complex cellular imaging microscopes and related equipment in customer laboratories.
• Work directly with scientists and lab staff to maximize instrument availability and up time.
• Diagnose hardware, software, firmware, networking, and OS issues to minimize downtime.
• Collaborate with internal engineering and software developers to resolve complex hardware and software problems.
• Maintain regular communication with customers and follow established support practices.
• Track quarterly usage and log files from every installed system in the field.
• Document service activities, customer interactions, and technical issues in Salesforce and Confluence.
• Help refine and improve work instructions for installation, repair, and service procedures.
• Recommend process improvements that improve service quality and customer experience.

Skills

Field service

Microscopy

Communication

Independent work

Education

BS or MS in Engineering/Physics

Tools

Salesforce

Confluence

Job description

Araceli Biosciences is seeking a Field Service Engineer to install, support, maintain, and repair Endeavor imaging systems at customer sites. You will work hands-on in bioscience labs, keep instruments running, and collaborate with R&D and software teams.

This role requires travel up to 70%, regular visits to Tigard, OR, and strong communication skills to document service activity in CRM systems like Salesforce and Confluence.