Imaging Field Service Engineer-Field engineer XR/US/Dexa

ASPBP; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CAPSTONE IMAGING is seeking an Imaging Field Service Engineer to perform on-site installations, maintenance, and repairs of advanced imaging equipment. You will troubleshoot issues, train end-users, and document service activities to minimize downtime.

The role requires 3+ years in field service for imaging systems, strong communication, and the ability to travel to client sites with a valid driver's license. You're encouraged to stay current with imaging tech and safety standards.

Qualifications

• 3+ years of field service/technical support experience with imaging equipment.
• Strong troubleshooting and customer‑oriented mindset.
• Ability to work independently and manage time effectively.
• Valid driver’s license and willingness to travel to client sites.
• Excellent communication and interpersonal skills.
• Knowledge of imaging technologies and medical device regulations.
• Certification in relevant technical fields is a plus.

Responsibilities

• Perform on-site installations, maintenance, and repairs of imaging equipment.
• Troubleshoot and resolve technical issues to minimize downtime.
• Provide exceptional customer support and end-user training.
• Document service activities and maintain accurate records.
• Collaborate with engineering to improve product performance and reliability.
• Stay updated with industry trends in imaging technology.
• Ensure safety regulations and company policies are followed.
• Participate in ongoing training and professional development.

Skills

Troubleshooting

Customer focus

Communication

Independent work

Time management

Travel readiness

Education

Technical certifications preferred

Tools

Imaging equipment knowledge

Job description

Join CAPSTONE IMAGING as an Imaging Field Service Engineer, where you'll play a crucial role in delivering top-notch service for our advanced imaging systems. We are looking for a passionate individual to ensure our equipment operates flawlessly, making a difference in healthcare and imaging solutions.

Responsibilities:

• Perform on-site installations, maintenance, and repairs of imaging equipment.
• Troubleshoot and resolve technical issues efficiently to minimize downtime.
• Provide exceptional customer support and training for end-users.
• Document service activities and maintain accurate records of repairs and maintenance.
• Collaborate with the engineering team to improve product performance and reliability.
• Stay updated with industry trends and advancements in imaging technology.
• Ensure compliance with safety regulations and company policies.
• Participate in ongoing training and professional development opportunities.

Requirements:

• 3+ years of experience in field service or technical support for imaging equipment.
• Strong troubleshooting skills and a customer-oriented mindset.
• Ability to work independently and manage time effectively.
• Valid driver's license and willingness to travel to client sites.
• Excellent communication and interpersonal skills.
• Knowledge of imaging technologies and medical device regulations.
• Certification in relevant technical fields is a plus.

About Us:

CAPSTONE IMAGING has been a leader in imaging solutions for over 15 years, dedicated to enhancing healthcare outcomes through innovative technology. Our commitment to quality and customer satisfaction has earned us a loyal client base, and our employees thrive in a supportive, dynamic work environment that fosters growth and collaboration.