Imaging Field Service Engineer-Field engineer XR/US/Dexa

Capstone Imaging Supplies Inc; Chattanooga (TN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discounts

Home office stipend

Training & development

Competitive salary

Free uniforms

Job summary

CAPSTONE IMAGING is seeking an Imaging Field Service Engineer to deliver top-tier service for our imaging systems. You will install, maintain, and repair equipment on client sites, ensuring optimal operation and patient safety.

The role emphasizes proactive problem solving and clear communication with clinical staff and administrators. You will travel to client locations, document activities, and collaborate with engineering to enhance reliability.

Qualifications

• 3+ years of experience in field service or technical support for imaging equipment.
• Strong troubleshooting skills and a customer-oriented mindset.
• Ability to work independently and manage time effectively.

Responsibilities

• Perform on-site installations, maintenance, and repairs of imaging equipment.
• Troubleshoot and resolve technical issues efficiently to minimize downtime.
• Provide exceptional customer support and training for end-users.
• Document service activities and maintain accurate records of repairs and maintenance.
• Collaborate with the engineering team to improve product performance and reliability.
• Stay updated with industry trends and advancements in imaging technology.
• Ensure compliance with safety regulations and company policies.
• Participate in ongoing training and professional development opportunities.

Skills

Troubleshooting

Customer focus

Time management

Communication

Education

Technical certification

Tools

Imaging equipment

Medical device regulations

Job description

Benefits:

• Employee discounts
• Home office stipend
• Training & development
• Competitive salary
• Free uniforms

About the Role:

Join CAPSTONE IMAGING as an Imaging Field Service Engineer, where you'll play a crucial role in delivering top-notch service for our advanced imaging systems. We are looking for a passionate individual to ensure our equipment operates flawlessly, making a difference in healthcare and imaging solutions.

Responsibilities:

• Perform on-site installations, maintenance, and repairs of imaging equipment.
• Troubleshoot and resolve technical issues efficiently to minimize downtime.
• Provide exceptional customer support and training for end-users.
• Document service activities and maintain accurate records of repairs and maintenance.
• Collaborate with the engineering team to improve product performance and reliability.
• Stay updated with industry trends and advancements in imaging technology.
• Ensure compliance with safety regulations and company policies.
• Participate in ongoing training and professional development opportunities.

Requirements:

• 3+ years of experience in field service or technical support for imaging equipment.
• Strong troubleshooting skills and a customer-oriented mindset.
• Ability to work independently and manage time effectively.
• Valid driver's license and willingness to travel to client sites.
• Excellent communication and interpersonal skills.
• Knowledge of imaging technologies and medical device regulations.
• Certification in relevant technical fields is a plus.

About Us:

CAPSTONE IMAGING has been a leader in imaging solutions for over 15 years, dedicated to enhancing healthcare outcomes through innovative technology. Our commitment to quality and customer satisfaction has earned us a loyal client base, and our employees thrive in a supportive, dynamic work environment that fosters growth and collaboration.

Flexible work from home options available.