Field Service Engineer

Block Imaging; Templeton (CA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

Paid Time Off, 19 days per year

Annual Bonus Opportunities

401(k) Investment Plan

Tuition Assistance

Employee Referral Bonus

Paid Parental Leave

Supportive culture

Job summary

Block Imaging is hiring a technician to deliver technical service and support for medical imaging equipment in Templeton, California. The role requires installation, troubleshooting, and maintenance to ensure compliance with safety standards.

The ideal candidate will have 3–7 years of experience, preferably with Philips or GE systems, paired with a Bachelor's in engineering. Benefits include competitive pay and unique perks such as Paid Time Off and a 401(k) plan.

Qualifications

• 3–7 years of experience in medical imaging engineering or equivalent required.
• Flexibility and professionalism in fast-paced situations.
• Experience with Philips and/or GE CT/MR field service is preferred.

Responsibilities

• Deliver high-quality technical service to medical imaging customers.
• Install, inspect, test, troubleshoot, and maintain medical imaging equipment.
• Perform preventive maintenance and communicate customer feedback.

Skills

Organizational skills

Mechanical aptitude

Communication skills

Problem-solving skills

Attention to detail

Proficiency with computers

Education

Bachelor's degree in engineering

Tools

Microsoft Office

Diagnostic software

Job description

Job Description

This role is responsible for delivering high-quality technical service and support to medical imaging customers. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. Through expert problem‑solving and customer‑focused service, this role helps ensure reliable imaging performance for healthcare partners.

Culture Fit

Strengthen Block Imaging’s mission of “People Matter” by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties

• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network‑related issues.
• Represent the company professionally during on‑site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision‑making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.

Requirements

Role Competencies:

• Strong organizational and time‑management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
• Mechanical aptitude and strong problem‑solving skills, using critical thinking, initiative, and diagnostic ability.
• Excellent communication and relationship‑building, including clear verbal and written communication and positive interactions with customers, vendors, and team members.
• Flexibility, professionalism, and mature decision‑making when resolving issues in fast‑paced or challenging situations.
• High attention to detail with reliable follow‑through, ensuring accurate documentation, safe work practices, and quality results.
• Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.

Preferred Experience

• 3–7 years’ experience in medical imaging engineering or equivalent; ideal candidate will have Philips and/or GE CT/MR field service experience.

Education

• Bachelor’s degree in engineering or equivalent.

Preferred Certifications

• N/A

Travel Requirements

Frequent driving 30%+. Load, transport, deliver parts/equipment. Meet driver eligibility requirements. Minimum age 21. Refer to company vehicle policy.

Physical And Environmental Requirements

• Ability to stand, walk, and move throughout various work environments for extended periods.
• Frequent bending, stooping, kneeling, and reaching to access and service equipment.
• Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
• Manual dexterity to handle tools, small components, and electronic parts.
• Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
• Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
• Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
• Compliance with hospital health and safety requirements. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.

Base Pay Range

• Min $80,000 – Max $140,000

Benefits And Perks

• Health, Vision, Dental & More: Competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as tax‑advantaged accounts.
• Paid Time Off: 19 days Paid Time Off (PTO) per year, with accrual starting from the first day of employment. Plus two “People Matter” days annually for volunteering.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: Retirement investment plan with discretionary company matching up to 6% and access to financial planning tools and training.
• Team Member Perks Program: Exclusive discounts, special deals, and other benefits.
• Tuition Assistance: After three months of service, reimbursement of 50% of the total cost up to $1,000 per calendar year, increasing to $2,500 after two years. Includes college credit courses, continuing education unit courses, seminars, and certification tests.
• Employee Referral Bonus Program: Generous referral bonus for successful hires.
• Paid Parental Leave: Paid Parental Leave following a qualified FMLA approved leave.
• Environment: Supportive culture where people come first; opportunities for learning, growth, and meaningful connection across all locations.

Equal Opportunity Employer

Block Imaging Parts & Service is an Equal Opportunity Employer.

Legal Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.