Imaging Engineer II

Andrewsinstitute; Pensacola (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Baptist Health Care is seeking an Imaging Engineer II to serve as the primary equipment technician for multi‑modality imaging systems in Pensacola. The role resolves advanced service needs, troubleshoots complex issues, and drives customer satisfaction through expert service delivery.

The position requires an Associate degree in Electrical/Mechanical engineering or related field, with 4–6 years of service experience on electrical equipment and strong customer communication skills.

Qualifications

• Associates degree in Electrical/Mechanical/Related field required or equivalent experience.
• At least 4–6 years of experience servicing electrical equipment.
• Experience interfacing with internal customers in a solution‑based service process.

Responsibilities

• Performs advanced troubleshooting and repair on assigned equipment.
• Communicates with customers and serves as escalation point for issues including installs.
• Owns customer issues from dispatch to resolution and coordinates with team members.
• Maintains customer service logs, internal service records, and manages parts orders and cycle times.
• Uses escalation processes and defines corrective actions to resolve issues promptly.
• Leads, instructs, and coaches less experienced engineers.

Skills

Troubleshooting

Customer escalation

Team leadership

Education

Associates Degree Electrical Engineering

Associates Degree Mechanical Engineering

Three years of related experience in lieu of degree

Job description

The Imaging Engineer II is a technical expert on at least two modalities (x-ray systems, and at least one advanced mission critical modality like CT, MRI, PET, Nuc, CVI) and serves as the primary equipment technician. The position is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through service excellence.

Responsibilities

• Performs advanced troubleshooting and repair on assigned equipment.
• Communicates with customers and serve as escalation point for customer-related concerns including installs.
• Owns customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Keeps up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilizes the escalation process, as needed, and works to define and implement corrective action plans to resolve issues in a timely manner.
• Leads, instructs, and assists less experienced engineers and provides coaching and technical feedback to team members.
• Leads communications with customers and serve as escalation point for customer-related concerns including installs.
• Maintains a valid driver’s license and satisfactory driving record.

Qualifications

• Associates Degree Electrical Engineering, Mechanical Engineering, Related field, Biomedical Engineering Required or
• Three years of related experience maybe considered in lieu of degree Required
• 4-6 years Experience servicing electrical equipment and experience interfacing with both internal customers as part of a solution-based service process. Required

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 10374
• Job Category Support Services
• Posting Date 07/15/2026, 07:56 PM
• Locations 123 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT