Imaging Engineer II

Baptist Health Care; Pensacola (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Baptist Health Care in Pensacola, FL seeks an Imaging Engineer II to serve as a technical expert across multiple imaging modalities and to resolve advanced service issues. You will troubleshoot, repair, and coordinate with customers, while mentoring junior engineers.

The role emphasizes proactive problem-solving, documentation, and strong communication. Valid driver’s license required; on-site service with travel as needed.

Qualifications

• Associate’s Degree in Electrical, Mechanical or Biomedical Engineering, or related field is required (3 years may substitute).
• 4–6 years of experience servicing electrical equipment and interfacing with customers as part of a service process.

Responsibilities

• Performs advanced troubleshooting and repair on assigned equipment.
• Communicates with customers and serves as escalation point for customer-related concerns including installs.
• Owns customer issues from dispatch or identification of issue to resolution and coordinates with team for status updates.
• Maintains service logs, internal records, orders repair parts, and manages cycle times.
• Uses escalation process and defines corrective action plans to resolve issues promptly.
• Leads, instructs, and assists less experienced engineers and provides coaching and technical feedback.
• Maintains a valid driver’s license and satisfactory driving record.

Skills

Troubleshooting

Customer communication

Team leadership

Coaching

Problem-solving

Education

Associate’s Degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or related field

Job description

The Imaging Engineer II is a technical expert on at least two modalities (x‑ray systems, and at least one advanced mission‑critical modality like CT, MRI, PET, Nuc, CVI) and serves as the primary equipment technician. The position is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through service excellence.

Responsibilities

• Performs advanced troubleshooting and repair on assigned equipment.
• Communicates with customers and serves as escalation point for customer‑related concerns including installs.
• Owns customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Keeps up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilizes the escalation process, as needed, and works to define and implement corrective action plans to resolve issues in a timely manner.
• Leads, instructs, and assists less experienced engineers and provides coaching and technical feedback to team members.
• Maintains a valid driver’s license and satisfactory driving record.

Qualifications

• Associate’s Degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or a related field required.
• Three years of related experience may be considered in lieu of a degree.
• 4–6 years of experience servicing electrical equipment and experience interfacing with both internal customers as part of a solution‑based service process.

Equal Opportunity Employer

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA.