Imaging Engineer II

Baptist Health Care; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

Baptist Health Care is seeking an Imaging Engineer II to serve as the primary technician for multiple modalities, resolve advanced service issues, and drive customer satisfaction through service excellence.

Ideal candidates bring 4–6 years in servicing electrical equipment and related roles, with strong communication skills and a proactive approach to issue resolution. The role requires available travel and adherence to safety standards.

Qualifications

• Associates Degree Electrical Engineering, Mechanical Engineering, Related field, Biomedical Engineering Required
• Three years of related experience may be considered in lieu of degree

Responsibilities

• Performs advanced troubleshooting and repair on assigned equipment.
• Communicates with customers and serves as escalation point for customer-related concerns including installs.
• Owns customer issues from dispatch or identification of issue to resolution; coordinates with team as needed.
• Maintains service logs and internal records, orders parts, and tracks cycle times.
• Uses escalation process to define and implement corrective actions to resolve issues promptly.
• Leads and mentors less experienced engineers and provides technical feedback to the team.
• Maintains a valid driver's license and satisfactory driving record.

Skills

Advanced troubleshooting

Customer escalation handling

Team coaching

Education

Associate degree in EE/ME/BioEng

Job description

JOB DESCRIPTION

The Imaging Engineer II is a technical expert on at least two modalities (x-ray systems, and at least one advanced mission critical modality like CT, MRI, PET, Nuc, CVI) and serves as the primary equipment technician. The position is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through service excellence.

RESPONSIBILITIES

• Performs advanced troubleshooting and repair on assigned equipment.
• Communicates with customers and serve as escalation point for customer-related concerns including installs.
• Owns customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Keeps up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilizes the escalation process, as needed, and works to define and implement corrective action plans to resolve issues in a timely manner.
• Leads, instructs, and assists less experienced engineers and provides coaching and technical feedback to team members.
• Leads communications with customers and serve as escalation point for customer-related concerns including installs.
• Maintains a valid driver's license and satisfactory driving record.

QUALIFICATIONS

Minimum Education

• Associates Degree Electrical Engineering, Mechanical Engineering, Related field, Biomedical Engineering Required or
• Three years of related experience maybe considered in lieu of degree Required

Minimum Work Experience

• 4-6 years Experience servicing electrical equipment and experience interfacing with both internal customers as part of a solution-based service process. Required

ABOUT US

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse