Imaging & Deployment Technician I

Ampcus, Inc; Eden Prairie (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Ampcus, Inc. is seeking an Imaging & Logistics technician to image, configure, and deploy desktops and tablets, while managing inventory and preparing equipment for shipment to customers and government locations. The role emphasizes quality, security compliance, and timely delivery of technology solutions.

You will troubleshoot imaging and hardware issues, follow procedures, and support programs with CJIS and other security requirements in a fast-paced environment.

Qualifications

• Associate degree in Information Technology or related field, or equivalent experience.
• 0-3 years of experience in IT support, hardware deployment, device imaging, logistics, warehouse operations, or technical operations.
• Basic knowledge of Windows operating systems and hardware troubleshooting.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced operational environment.
• Ability to lift and move equipment up to 50 lbs.
• Must be eligible to obtain and maintain required security clearances, background investigations, fingerprinting, and access credentials as a condition of employment.

Responsibilities

• Image, configure, and deploy desktops, tablets, and similar hardware devices.
• Perform hardware and software testing to verify deployment readiness and quality standards.
• Receive, inspect, inventory, and track technology assets.
• Apply asset tags, maintain inventory records, and ensure asset accountability.
• Package and prepare equipment for shipment to customer and government locations.
• Troubleshoot imaging, configuration, and hardware issues and escalate when needed.
• Follow documented procedures, security requirements, and quality control standards.
• Support programs requiring state, federal, CJIS, or customer-specific security requirements.
• Obtain and maintain required security clearances, background investigations, and access credentials necessary to support assigned programs.
• Support operational improvement initiatives and special projects.

Skills

Windows basics

Hardware troubleshooting

Attention to detail

Organization

Problem solving

Teamwork

Education

Associate degree in IT or related field

Tools

Imaging tools

Inventory management systems

Job description

Ampcus, Inc. is seeking an Imaging & Logistics technician to image, configure, and deploy desktops and tablets, while managing inventory and preparing equipment for shipment to customers and government locations. The role emphasizes quality, security compliance, and timely delivery of technology solutions.

You will troubleshoot imaging and hardware issues, follow procedures, and support programs with CJIS and other security requirements in a fast-paced environment.