Imaging Archive Specialist — Patient-Focused Care

Beth Israel Lahey Health; Town of Milton (NY); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health's Milton site is hiring an imaging support clerk to help with imaging study retrieval, processing, and distribution. You will create CDs/DVDs, ensure patient IDs, and support physicians, technologists, and patients with electronic image sharing and PACS uploads.

Typical hours are Monday through Friday with two daily shift options, and roles emphasize accuracy, confidentiality, and strong customer service.

Qualifications

• High School diploma or equivalent.
• Experience in a medical office setting preferred.
• Strong interpersonal, customer service, time management, computer and organizational skills.

Responsibilities

• Prepares CDs/DVDs with proper patient identification labels and hands to patients or mails as requested.
• Retrieves and imports exams on electronic image sharing platforms or on discs to PACS for Radiologists and requesting providers.
• Requests and tracks imaging and reports from outside facilities to minimize delays in patient care.
• Transfers imaging studies to outside facilities via electronic sharing platforms or CDs/DVDs and forwards reports as needed.
• Answers phone calls, retrieves voicemails, and communicates timely to patients and callers.
• Processes legal requests for imaging studies per policies and procedures.
• Works across multiple systems (EPIC, Sectra, Epic Care Everywhere, Ambra, Powershare, Life image) for imaging data and prior exams.
• Collaborates with Radiologists and Technologists to ensure images are available to minimize delays.
• Maintains inventory of supplies and notifies supervisor when replenishment is needed.
• Reports equipment malfunctions to help desk and supervisor?
• Performs related clerical duties and assists front desk operations as needed.
• Maintains confidentiality and professional demeanor; may perform related duties as required.

Skills

Interpersonal skills

Customer service

Time management

Computer skills

Organizational skills

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health's Milton site is hiring an imaging support clerk to help with imaging study retrieval, processing, and distribution. You will create CDs/DVDs, ensure patient IDs, and support physicians, technologists, and patients with electronic image sharing and PACS uploads.

Typical hours are Monday through Friday with two daily shift options, and roles emphasize accuracy, confidentiality, and strong customer service.