IM/IT Technician: Helpdesk & Asset Management

The Green Technology Group, LLC; Clovis (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

The Green Technology Group, LLC (TGTG) is seeking a talented and experienced Information Management/Information Technology Technician to provide timely customer support and manage a broad range of computer equipment at Cannon AFB in Clovis, NM.

You will install, configure, and maintain workstations, printers, scanners, and other peripherals, ensure software compatibility with Windows 10, SharePoint and Office Suite, and document all work in the Trouble Ticket Tracking system.

Qualifications

• Provide customer support in a timely manner.
• Configure and maintain workstations and peripherals.
• Ensure Windows 10, SharePoint, and Office Suite compatibility.

Responsibilities

• Management, maintenance and installation of workstations, printers, fax machines, communication devices, hand-held devices, scanners, CD Read Writers and other peripherals.
• Determine proper configuration of systems as to software and hardware composition and setup.
• Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.
• Enter, update and complete assignment information on all trouble calls into Trouble Ticket Tracking system for workload tracking.
• Assist with inventory tracking and issuing of mobile devices.

Job description

The Green Technology Group, LLC (TGTG) is seeking a talented and experienced Information Management/Information Technology Technician to provide timely customer support and manage a broad range of computer equipment at Cannon AFB in Clovis, NM.

You will install, configure, and maintain workstations, printers, scanners, and other peripherals, ensure software compatibility with Windows 10, SharePoint and Office Suite, and document all work in the Trouble Ticket Tracking system.