ILS Coordinator - Hiring ASAP!

ARC of Butte County; Chico (CA); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) matching

Paid time off

Training & development

Arc thrift store discount

Job summary

The Arc of Butte County in Chico, CA is seeking an Independent Living Services (ILS) Coordinator to oversee daily program operations, coordinate client services, and ensure ISPs align with goals. This on-site role requires compassion, organization, and collaboration with clients, families, and community partners.

You will recruit and train ILS Instructors, schedule staff, monitor documentation in Therap and other systems, and advocate for clients to access housing and community resources.

Qualifications

• Associate degree or higher in Human Services or related field.
• Experience supporting individuals with I/DD or community-based services.
• Experience coordinating services, staff schedules, or client caseloads.
• Strong organizational and time-management skills.
• Effective written and verbal communication, with professional interaction with clients and partners.

Responsibilities

• Coordinate daily ILS program operations to ensure quality client services.
• Manage new client referrals, intake assessments, and service coordination.
• Assist with developing, reviewing, and updating ISPs based on client needs.
• Monitor client progress and ensure services align with goals and requirements.
• Maintain communication with clients, families, ILS Instructors, and service coordinators.
• Coordinate staff assignments and provide coaching to instructors.

Skills

Organizational skills

Time-management

Communication skills

Problem-solving

Team collaboration

Education

Associate degree or higher in Human Services or related field

Tools

MITC

CareSmartz

Asana

Google Calendar

Therap

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Independent Living Services Full Time Chico, Chico, CA, US

3 days ago Requisition ID: 1063

Salary Range: $25.50 To $28.00 Hourly

About The Arc of Butte County

The Arc of Butte County is a nonprofit founded in 1962, dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) to live, work, and thrive. Through programs including adult day services, respite care, supported employment, and independent living skills training, we champion inclusion, independence, and full participation in society. We're looking for compassionate team members who share our commitment to making a meaningful difference.

About the Position

As Independent Living Services (ILS) Coordinator supports the daily operations of the Independent Living Services program, ensuring that individuals with intellectual and developmental disabilities receive quality, person-centered services that promote independence and improve their quality of life. This position coordinates client services, oversees ILS Instructors, manages documentation, and works closely with clients, families, service coordinators, and community partners. The ILS Coordinator plays an important role in supporting staff, addressing service needs, maintaining program compliance, and ensuring that clients receive services aligned with their Individual Service Plans (ISPs).

This is an in person on site position based in Chico, CA. Remote work is not available for this role.

What You'll Do

Program Coordination & Client Services

Coordinate daily ILS program operations to ensure consistent, quality client services

Manage new client referrals, intake assessments, and service coordination

Assist with developing, reviewing, and updating Individual Service Plans (ISPs) based on client needs and goals

Monitor client progress and ensure services align with authorized goals and program requirements

Maintain regular communication with clients, families, ILS Instructors, and service coordinators regarding client needs and program updates

Identify and address client service concerns, staffing challenges, and urgent situations, coordinating appropriate support when needed

Participate in daily team meetings and communicate relevant program updates

Staff Coordination, Training & Supervision

Assist with recruiting, interviewing, onboarding, and training ILS Instructors

Coordinate instructor assignments, schedules, and staff coverage to meet client and program needs

Provide ongoing coaching, guidance, and performance feedback to ILS Instructors

Monitor staff performance, participate in employee evaluations, and address performance concerns in coordination with program leadership

Ensure staff understand and follow organizational policies, service expectations, and documentation requirements

Client Advocacy & Community Support

Advocate for clients and support informed decision-making, independence, and meaningful community participation

Assist clients with identifying housing opportunities, accessing community resources, and developing independent living skills

Coordinate with Far Northern Regional Center, service coordinators, and community agencies to support client needs

Support Resource Station activities, food distribution services, and partnerships with community organizations, including Feeding America

Build and maintain positive, professional relationships with clients, families, and community partners

Documentation, Compliance & Program Improvement

Maintain accurate, complete, and timely client and program records in accordance with organizational and agency requirements

Review instructor documentation for accuracy, completeness, and compliance with program standards

Ensure required incident reports and General Event Reports (GERs) are submitted through the appropriate reporting systems, including Therap, within required timelines

Follow applicable reporting procedures for suspected abuse or neglect, including Adult Protective Services (APS) and Child Protective Services (CPS), as required by law and organizational policy

Use organizational systems such as MITC, CareSmartz, Asana, Google Calendar, and Therap to coordinate schedules, services, documentation, and program activities

Assist with preparing program reports, monitoring documentation, and identifying opportunities to improve service quality and operational efficiency

Collaborate with the ILS Associate Director to address program needs and support continuous improvement

Perform other related duties as assigned based on organizational and program need

What You'll Bring

Associate degree or higher in Human Services, Social Work, Psychology, Sociology, Special Education, or a related field preferred

Equivalent combinations of education, training, and relevant work experience will be considered

Experience supporting individuals with intellectual and developmental disabilities or individuals receiving community-based services

Experience coordinating services, programs, staff schedules, or client caseloads

Ability to provide staff guidance, coaching, and constructive feedback

Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines

Strong problem-solving skills and sound judgment when responding to client or staffing concerns

Effective written and verbal communication skills

Ability to communicate professionally with clients, families, employees, and community partners

Ability to maintain accurate records and follow documentation requirements

Comfort using digital tools, scheduling platforms, and electronic record systems

Ability to work independently while collaborating with program leadership and team members

Ability to maintain confidentiality and handle sensitive information appropriately

Commitment to promoting independence, client choice, dignity, and inclusion

Perks & Benefits: Benefits may vary based on position and eligibility. Available offerings may include:

Health, dental, and vision insurance

Company-paid basic life insurance

401(k) retirement plan with up to a 3% employer match

Paid time off, including vacation and paid sick leave

Paid training and professional development opportunities

Employee discount at the Arc thrift store

Requirements

Must pass a post offer pre-employment background check, non-arduous physical, drug/TB screen

Ability to travel locally to meet with clients, partners, or attend events, if applicable.

Ability to work in various environments, including office and community settings.

Ability to perform essential job duties with or without reasonable accommodation.

Equal Opportunity Employer

The Arc of Butte County is an equal opportunity employer. We are committed to hiring individuals based on their qualifications and experience, and we welcome applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability, or other protected status.