Respite Case Coordinator

The ARC of Butte County; Chico (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company-paid basic life insurance

401(k) retirement plan with up to a 3%

Paid time off including vacation and 5

Paid training and professional dev

Employee discount at the Arc thrift

Job summary

The Arc of Butte County is seeking a Respite Case Coordinator in Chico, CA. The role focuses on authorizations, worker matching, and service coordination to support families and providers, with an emphasis on service quality and relationship building.

You will maintain client records, communicate with families, and help ensure services meet program standards, including potential future home visits in the role.

Qualifications

• BA in a related field or 2–3 years of experience in developmental disabilities (equivalent experience considered).
• Strong organizational, administrative, and communication skills.
• Ability to manage client records and coordinate services accurately.
• Solutions-driven, proactive approach to problem-solving.
• Commitment to The Arc of Butte County's mission and values.
• We encourage candidates to apply even if they do not meet every listed qualification, as transferable skills and lived experience are valued.

Responsibilities

• Authorization & Compliance: Track and manage client authorizations; Monitor service utilization and flag discrepancies; Maintain organized records to support audit readiness.
• Client Support & Communication: Maintain regular contact with families; Respond to questions, concerns, or service changes; Support and conduct home visits as introduced; Document client updates and communication accurately.
• Worker Matching & Service Coordination: Match clients with appropriate respite workers; Support transition planning when a worker leaves; Provide follow-up to ensure successful worker placement.
• Quality & Issue Resolution: Monitor service satisfaction and performance; Address issues involving families and providers; Collaborate with supervisors to resolve complex cases; Support continuous improvement of service delivery.

Skills

Organizational skills

Administrative skills

Communication skills

Client records management

Problem-solving

Education

B.A. in related field

2–3 years in developmental disabilities

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Respite Admin Full Time Chico, Chico, CA, US

2 days ago Requisition ID: 1060

Salary Range: $24.00 To $28.00 Hourly

About The Arc of Butte County

The Arc of Butte County is a nonprofit founded in 1962, dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) to live, work, and thrive. Through programs including adult day services, respite care, supported employment, and independent living skills training, we champion inclusion, independence, and full participation in society. We're looking for compassionate team members who share our commitment to making a meaningful difference.

About the position

As Respite Case Coordinator, you will support families and care providers by managing client authorizations, coordinating appropriate worker matches, and ensuring services are delivered according to program standards. You will maintain consistent communication with families, monitor service quality, and resolve issues with a proactive, solutions-driven approach. As the program evolves, this position may also include conducting home visits to strengthen relationships with families and support service coordination.

This role is central to maintaining service integrity and strengthening long-term relationships with both clients and providers.

What You’ll Do

Authorization & Compliance

• Track and manage client authorizations
• Monitor service utilization and flag discrepancies
• Maintain organized records to support audit readiness

Client Support & Communication

• Maintain regular contact with families
• Respond to questions, concerns, or service changes
• Support and conduct home visits as this responsibility is introduced in the future
• Document client updates and communication accurately

Worker Matching & Service Coordination

• Match clients with appropriate respite workers
• Support transition planning when a worker leaves
• Provide follow-up to ensure successful worker placement

Quality & Issue Resolution

• Monitor service satisfaction and performance
• Address issues involving families and providers
• Collaborate with supervisors to resolve complex cases
• Support continuous improvement of service delivery

What You’ll Bring

• B.A. in a related field or 2–3 years of experience in the field of developmental disabilities (equivalent experience considered)
• Strong organizational, administrative, and communication skills
• Ability to manage client records and coordinate services accurately
• Solutions-driven, proactive approach to problem-solving
• Commitment to The Arc of Butte County's mission and values
• We encourage candidates to apply even if they do not meet every listed qualification, as transferable skills and lived experience are valued

Preferred Qualifications

• Valid driver's license preferred, as local travel and client home visits may become part of the position in the future

What You’ll Bring:

• Bachelor of Arts (B.A) in a related field or 2–3 years of experience in the field of developmental disabilities (equivalent experience considered)
• Strong organizational, administrative, and communication skills
• Ability to manage client records, service coordination, and home visits accurately
• Solutions-driven, proactive approach to problem-solving
• Commitment to The Arc of Butte County’s mission and values
• We encourage candidates to apply even if they do not meet every listed qualification, as transferable skills and lived experience are valued

Perks & Benefits: Benefits may vary based on position and eligibility. Available offerings may include:

• Health, dental, and vision insurance
• Company-paid basic life insurance
• 401(k) retirement plan with up to a 3% employer match
• Paid time off, including vacation and paid sick leave
• Paid training and professional development opportunities
• Employee discount at the Arc thrift store

Requirements

• Must pass applicable post-offer pre-employment screenings, including a background check, non-arduous physical, and drug/TB screening
• Ability to work in various environments, including office and community settings, as applicable to assigned responsibilities
• Ability to perform essential job duties with or without reasonable accommodation
• May require occasional lifting (up to 25 lbs), standing, walking, or assisting individuals with mobility needs, if applicable
• Work environment may include exposure to pet allergens. The Arc maintains a pet-friendly culture, and animals (such as the office cat) may occasionally be present in the workplace. Employees may also encounter pet allergens through donated items or community environments.

Equal Opportunity Employer

The Arc of Butte County is an equal opportunity employer. We are committed to hiring individuals based on their qualifications and experience, and we welcome applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability, or other protected status.