Illusion Expert

MOI Sacramento LLC; Sacramento (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k

Retirement Plan

Commuter Benefit Account

Employee discounts at our museums!

Job summary

The Museum of Illusions is seeking an Illusion Expert to greet guests, guide them through exhibits, and deliver friendly, engaging service in a fast-paced environment. You will monitor operations, assist with events, and help ensure the museum stays clean and welcoming.

Candidates should have a high school diploma, at least two years in a customer-facing role, and a passion for guest engagement. Experience in arts or hospitality is a plus, with strong communication and reliability valued.

Qualifications

• High School Diploma required or equivalent.
• 2 years of customer-facing experience highly desired.
• Experience in arts, entertainment, attractions, performance or hospitality industry is a strong plus.
• Exceptional communication and interpersonal skills.

Responsibilities

• Greet guests and provide outstanding customer service.
• Present an ambassadorial presence to reflect the Museum brand.
• Assist guests in exploring exhibits and capturing memories.
• Support event participation and guided tours as needed.
• Maintain cleanliness and brand standards throughout the museum.

Skills

communication

interpersonal skills

outgoing attitude

self-starter

customer service

Education

High School Diploma

Job description

About The Museum of Illusions

The Museum of Illusions is the world\'s largest and fastest-growing museum chain, with over 70 locations. We have welcomed over 20 million visitors worldwide since 2015. The Museum of Illusions is a visual, sensory, and educational experience designed to engage your sense of wonder and shift your perspective through the science behind optical illusion. We value play, exploration, and creativity, and we are rapidly growing. Join us in our mission to inspire wonder and joy through illustrations!

Candidate Profile and Focus

Attitude is everything! We are looking for open, hospitable, friendly, outgoing, and enthusiastic individuals who make every guest\'s visit memorable! As an Illusion Expert you will set the tone for the guest experience, playing an integral role in the success of the Museum by facilitating interaction with the exhibits for guests of all ages. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests\’ needs are met and the museum is maintained to brand standards.

Primary Job Duties & Responsibilities

• Willingness to perform the most effective role.


• Present a positive and professional demeanor, as an ambassador for the Museum.


• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!


• Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play


• Assist guests in capturing the best photographic memories.


• Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).


• Provide tours to guests or prospective group clients as requested by management


• Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.


• Maintain the museum\’s traffic flow.


• Serve as an ambassador of first impressions at the reception area.


• Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.


• Restock the retail shop with merchandise ensuring displays meet brand standards.


• Engage with guests in the retail shop, answer questions, suggest products.


• Engage with guests in the Smart Playroom as they work to solve the puzzles.

Qualifications

• High School Diploma


• 2 years of customer-facing experience highly desired


• Experience in the arts, entertainment, attractions, performance or hospitality industry is a strong plus


• Exceptional communication and interpersonal skills


• Passion for guest engagement


• An outgoing attitude


• Proactive, reliable, and trustworthy.


• Ability to work under pressure.


• Significant emotional intelligence.


• Self-starter personality.

Physical Requirements / Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.


• Must be able to ascend/descend flights of stairs.


• Must be able to bend, stoop, kneel, crawl, crouch, and squat.


• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders.


• Must be able to lift 25 lbs.


• Must be able to work both indoors and outdoors.


• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.


• Must be able to stand for the duration of your shift.

Perks and Benefits

• 401k


• Retirement Plan
  
• Commuter Benefit Account


• Employee discounts at our museums!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Muzej iluzija najve\u0107i je i najbr\u017ee rastu\u0107i lanac muzeja na svijetu, s vi\u0161e od 70 lokacija diljem svijeta. Od 2015. godine ugostili smo vi\u0161e od 20 milijuna posjetitelja na globalnoj razini! Muzej iluzija pruža vizualno, osjetilno i edukativno iskustvo zabave osmišljeno kako bi potaknulo va\u0161u znatiljivost i promijenilo va\u0161u perspektivu kroz znanost koja stoji iza optičkih iluzija. Na\u0161 je tim strastveno posvećen pružanju besprijekornog iskustva u kojem su gosti na prvom mjestu – od trenutka kada kupe ulaznicu pa sve do posljednjeg eksponata koji razgledaju. Na\u0161 korporativni tim pokreta\u0107a je snaga na\u0161eg kontinuiranog rasta, pružajući strategiju, podrstu i inovacije koje osna\u017euju na\u0161e muzeje diljem svijeta. Pridru\u017ete nam se i pomozite oblikovati budu\u0107nost Muzeja iluzija, istovremeno ostvarujući zna\u0107ajan utjecaj u cijeloj na\u0161oj globalnoj organizaciji.