IDR Operations Supervisor

ADP, Inc.; Warminster Township (Bucks County); On-site; USD 60,000 - 86,000; Full time

Job summary

ADP, Inc. is seeking an IDR Operations Supervisor to lead and guide IDR Team Leads on a daily basis in a fast-paced environment. The role involves coordinating client communications, relaying policy updates, and ensuring efficient adherence to standard processes.

You will act as a liaison between management and the team, communicate updates, review productivity metrics weekly, and support continuous improvement initiatives across the IDR function.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience in an IDR context or similar role is required.

Responsibilities

• Provides guidance to IDR Team leads daily.
• Attend client teleconferences with manager to assist with providing processing feedback.
• Attend CMS meetings with management/team leads and relay updates and policy changes to the team.
• Ensure team efficiency and adherence to established process standards.
• Act as a liaison between management and the team, communicating policy updates and gathering feedback for leadership.
• Conduct weekly meetings with Team Leads to review productivity metrics and allocate resources.

Education

High school diploma or equivalent

Prior supervisory experience as IDR Team Lead or similar

Job description

• Provides guidance to IDR Team leads daily
• Attend client teleconferences with manager to assist with providing processing feedback
• Attend CMS meetings with management/team leads and relay relevant updates and policy changes to the team.
• Ensure team efficiency and adherence to established process standards.
• Act as a liaison between management and the team, effectively communicating policy updates and gathering team feedback for leadership.
• Conduct weekly meetings with Team Leads to review productivity metrics (e.g., IDR Case Status Pivot, IDR Daily Task Report), identify areas for improvement, and allocate resources to prevent workflow bottlenecks.
• Address underperformance by providing constructive feedback, developing performance improvement plans, and recommending training resources as needed
• Mediate conflicts among IDR associates and assist the manager in resolving interpersonal issues
• Support the Account Manager in conducting 90-day evaluations and annual performance reviews
• Lead weekly IDR team meetings to ensure all members are informed of process requirements and changes
• Manages the daily functions associated with the intake and completion of IDR case disputes
• Interfaces with payors and arbitrators to provide IDR dispute guidance and oversight
• Confers with the IDR Account Manager and IDR Team Leads regarding processing of case reviews
• Supervises and provides initial and ongoing training to Team Leads, IDR Associates, and arbitrators
• Assists the IDR Account Manager with quality management audits of all IDR Associates during their 90-Day Introductory Period
• Makes recommendations regarding the hiring of IDR Team Leads and IDR Associates when needed
• Oversees staff meetings and trainings, as requested
• Performs other related duties, as assigned

Education, Experience and Professional Competencies:

• Holds a high school diploma or equivalent
• Prior experience as an IDR Team Lead or similar supervisory experience
• Sets an example and a direction for others by acting as a role model
• Inspires a positive attitude toward work and motivates others toward vision and goal achievement
• Facilitates the ongoing development of individual and organizational knowledge, skills and abilities
• Listens effectively and expresses ideas, both verbally and non-verbally, to achieve understanding
• Pursues excellence while achieving results within defined parameters
• Cultivates new approaches to accomplish goals and solve problems
• Demonstrates flexibility and effectiveness with changing tasks, responsibilities and people
• Maintains stable and effective performance under pressure or demanding challenges

Attachments (1)

Job Description No. NMR-39 IDR Operations Supervisor.doc