Identity Theft Protection Specialist — Hybrid Role

Zander Insurance Agency; Nashville (TN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Match

ESOP Ownership

Employer-paid Medical insurance

Generous HSA Contributions

PTO & Holidays

Hybrid Schedule

Job summary

Zander Insurance is seeking an Identity Theft Specialist to be the primary contact for customers interested in identity protection. You will guide clients through purchasing plans, address data breach questions, and assist with policy upgrades.

The role blends customer service with sales in a supportive team, with hybrid work options and a lucrative compensation package. The company emphasizes growth, internal promotion, and a solid 100-year legacy, offering stability, a strong 401(k) match,

Qualifications

• Experience in customer service or sales is a plus.
• Strong written and verbal communication skills are essential.
• Proficiency with Microsoft Office Suite and ability to type 40 WPM.

Responsibilities

• Respond to general inquiries about Zander Identity Theft Protection.
• Sell and/or upgrade IDT Coverage to customers and their families.
• Address questions about data breaches and security.
• Handle inbound and outbound calls and emails.
• Assist current customers with updating payment and contact information.

Skills

Customer Service

Sales Experience

Strong Communication

Tech Savvy

Typing 40 WPM

Hybrid Work

Tools

Microsoft Office

Job description

Zander Insurance is seeking an Identity Theft Specialist to be the primary contact for customers interested in identity protection. You will guide clients through purchasing plans, address data breach questions, and assist with policy upgrades.

The role blends customer service with sales in a supportive team, with hybrid work options and a lucrative compensation package. The company emphasizes growth, internal promotion, and a solid 100-year legacy, offering stability, a strong 401(k) match,