Identity Theft Recovery Navigator

IDENTITY THEFT GUARD SOLUTIONS INC; Beaverton (OR); On-site; USD 45,000 - 60,000; Full time

Job summary

IDENTITY THEFT GUARD SOLUTIONS INC seeks a Recovery Specialist for the Beaverton, Oregon office. You will be the primary contact for identity theft cases, guiding victims through the recovery process with empathy, clarity, and thorough documentation.

The role requires integrity, confidentiality, and strong communication across online, phone, and written channels. You will verify eligibility, assess fraud scenarios, help victims report crimes, and maintain detailed case records.

Qualifications

• Analytical thinker able to determine effective solutions.
• Thoroughly document all victim correspondence.
• Convert verbal communication into written records (fraud claims, letters).
• Detail-oriented and highly organized with strong written communication.
• Independent and creative problem-solver.
• Build collaborative relationships with creditors, bureaus, and agencies.

Responsibilities

• Interview members about identity theft concerns and provide instructions.
• Help victims understand the recovery process and IDX resolution.
• Maintain confidentiality and professionalism.
• Document all communications and follow up to ensure satisfaction.
• Coordinate with teams and agencies as needed.
• Flexibility for on-call scheduled shifts.

Skills

Analytical

Documentation

Written records

Organized

Problem-solving

Team player

Detail-oriented

Education

Bachelor's degree

Work experience required

Job description

IDENTITY THEFT GUARD SOLUTIONS INC seeks a Recovery Specialist for the Beaverton, Oregon office. You will be the primary contact for identity theft cases, guiding victims through the recovery process with empathy, clarity, and thorough documentation.

The role requires integrity, confidentiality, and strong communication across online, phone, and written channels. You will verify eligibility, assess fraud scenarios, help victims report crimes, and maintain detailed case records.