Identity Theft Protection Consultant

LegalShield; Ada, Northern (OK, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

LegalShield is seeking a Customer Care Consultation Specialist in Ada, OK to support identity theft protection services. You will assist members with alerts, explain protection tools, and guide them through actions to protect their identity and credit.

You will also coordinate with investigators and document cases across multiple systems. Ideal candidates have a high school diploma, CDIA training, 1+ year of customer service experience, and strong MS Office skills.

Qualifications

• High school diploma or equivalent required; CDIA training completed.

Responsibilities

• Build rapport with members and offer appropriate solutions.
• Educate members on protection tools and identity safeguards.
• Document cases in systems of record with accuracy.

Skills

Customer service

Communication skills

Problem solving

Active listening

Typing 35 WPM

Microsoft Office

Education

High school diploma or equivalent

CDIA training

Tools

Freshdesk

iSeries

People Search

Job description

LegalShield is seeking a Customer Care Consultation Specialist in Ada, OK to support identity theft protection services. You will assist members with alerts, explain protection tools, and guide them through actions to protect their identity and credit.

You will also coordinate with investigators and document cases across multiple systems. Ideal candidates have a high school diploma, CDIA training, 1+ year of customer service experience, and strong MS Office skills.