Identity SRE: Observability & Automation Engineer

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 110,000 - 125,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks a Site Reliability Engineer to maintain and improve the availability, performance, resilience, and recoverability of enterprise identity and access-management services such as Microsoft Entra ID and Active Directory.

You will implement monitoring, automation, and infrastructure-as-code solutions, support incident response, root-cause analysis, and continuous service improvements across the enterprise identity environment.

Qualifications

• High school diploma or equivalent and at least 3 years of experience in identity, credential, and access-management engineering, infrastructure operations, cloud operations, DevOps, site reliability engineering, or related enterprise IT roles.
• At least 1 year of hands-on experience supporting Microsoft Entra ID, Active Directory, or another enterprise cloud identity or directory platform.
• Working knowledge of site reliability engineering concepts, including service-level indicators, service-level objectives, service-level agreements, alert thresholds, availability monitoring, latency measurement, on-call response, reliability reporting, and operational toil reduction.
• Experience implementing or supporting monitoring, alerting, log analysis, dashboards, or observability capabilities for cloud, directory, identity, or integrated authentication services.
• Experience using infrastructure-as-code tools, such as Terraform, Ansible, ARM templates, or comparable technologies, to define, deploy, and maintain repeatable infrastructure configurations.
• Experience using Git-based version control, including branching, pull requests, peer review, change history, tagging, rollback, and controlled promotion of code or configuration across environments.
• Demonstrated ability to support incident response, technical triage, root-cause analysis, corrective actions, preventive measures, and recovery validation for service disruptions.
• U.S. citizenship and ability to obtain and maintain a Public Trust background investigation.

Responsibilities

• Monitor service-level indicators, service-level objectives, service-level agreements, availability, latency, authentication success rates, provisioning outcomes, directory synchronization status, endpoint availability, and service dependency health for enterprise identity services.
• Implement and maintain observability solutions for Microsoft Entra ID, Active Directory, and integrated identity services using Azure Monitor, Log Analytics, Splunk, or comparable monitoring and security-event platforms.
• Collect, query, correlate, and analyze identity audit, sign-in, provisioning, directory, and infrastructure logs to investigate service failures, identify abnormal trends, validate remediation, and support compliance-oriented operational reporting.
• Support incident response for identity-service disruptions by assessing scope and business impact, executing documented runbooks, communicating status, engaging appropriate escalation teams, preserving diagnostic evidence, and validating service recovery.
• Perform root-cause analysis for recurring authentication, authorization, provisioning, directory synchronization, monitoring, capacity, and configuration failures; document corrective and preventive actions that improve long-term service reliability.
• Develop and support automated remediation workflows that detect known service conditions, validate safeguards, execute approved recovery actions, record results, and escalates when automation does not restore service health.
• Use infrastructure-as-code tools, including Terraform, Ansible, ARM templates, or comparable technologies, to define, version, review, deploy, and maintain repeatable cloud and identity-supporting infrastructure configurations.
• Apply Git-based version-control practices, including branching, pull requests, peer review, release tagging, change history, configuration rollback, and controlled promotion of infrastructure code across environments.
• Support Microsoft Entra ID, Active Directory or comparable enterprise identity platforms by troubleshooting authentication flows, conditional access effects, application integrations, directory objects, service principals, synchronization dependencies, and access-policy impacts.
• Create and maintain operational runbooks, alert-response procedures, dashboards, recovery guides, post-incident records, and reliability-improvement backlogs that enable consistent support and continuous improvement.

Job description

ASM Research, an Accenture Federal Services Company, seeks a Site Reliability Engineer to maintain and improve the availability, performance, resilience, and recoverability of enterprise identity and access-management services such as Microsoft Entra ID and Active Directory.

You will implement monitoring, automation, and infrastructure-as-code solutions, support incident response, root-cause analysis, and continuous service improvements across the enterprise identity environment.