Identity Network Operations Lead

Trinsic; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Trinsic is seeking a deeply organized, technically fluent operator to own the logistical backbone of its identity provider network. This cross‑functional role spans partnerships, product, engineering, legal, compliance, and customer‑facing teams, with a focus on clarity, speed, and ownership.

You will build, maintain, and improve the operating system for the provider network, scale from dozens to many providers, coordinate across teams, and ensure documentation, testing, and onboarding are

Qualifications

• Highly organized with a track record of managing complex cross‑functional programs.
• Strong written and verbal communication skills across diverse stakeholders.
• Experience collaborating with product, engineering, legal, compliance, partnerships, and customer success.

Responsibilities

• Provider Operations — Own the day-to-day operational management of the identity provider network, including provider status, readiness, blockers, testing, documentation, and launch coordination
• New Market Activation — Drive complex provider and market activations forward, including markets where direct approach, local partners, entity setup, legal reviews, or regulatory onboarding may be needed
• Partner Onboarding — Coordinate provider onboarding from initial opportunity through launch, including requirements, documents, pricing, contracts, credentials, test access, production access, and setup
• Testing Network Management — Own the operational side of the testing network, including test accounts, sample credentials, provider test plans, and internal readiness checks
• Source of Truth Management — Maintain and improve provider data in Airtable and internal systems, including coverage, attributes, pricing, UX notes, compliance constraints, status, known issues, and sales narratives
• Documentation & Knowledge Base — Build scalable documentation so provider knowledge isn’t trapped in Slack threads or calls
• Cross-Functional Coordination — Serve as the connective tissue between partnerships, product, engineering, legal, compliance, sales, and customer success on provider work
• Continuous Improvement — Identify manual processes to automate, delegate, document, or improve as Trinsic scales

Skills

Organization

Cross-functional coordination

APIs familiarity

Written communication

Ambiguity management

Job description

Trinsic is seeking a deeply organized, technically fluent operator to own the logistical backbone of its identity provider network. This cross‑functional role spans partnerships, product, engineering, legal, compliance, and customer‑facing teams, with a focus on clarity, speed, and ownership.

You will build, maintain, and improve the operating system for the provider network, scale from dozens to many providers, coordinate across teams, and ensure documentation, testing, and onboarding are