Identity & Access Management Analyst

AmeriSave Mortgage Corporation; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Disability insurance

Employee discounts

Paid time off

12 paid holidays per year

Paid training

Referral bonuses

Job summary

AmeriSave Mortgage Corporation is seeking an Identity & Access Management (IAM) Analyst to join our team. The ideal candidate is detail oriented with strong written and verbal communication skills and a passion for supporting enterprise systems.

The role involves provisioning and deprovisioning user accounts, MFA enrollment, password resets, and access reviews across Microsoft 365 and related applications. A 0-2 year background in IAM or IT is expected.

Qualifications

• Associate's or Bachelor's degree preferred; equivalent experience considered.
• 0-2 years of experience in Identity and Access Management, Help Desk, Systems Administration, or related IT discipline.
• Experience working in a ticket-driven support environment preferred.

Responsibilities

• Provision, modify, and deprovision user accounts across multiple Microsoft 365 tenants and enterprise applications.
• Support user administration for employees, contractors, vendors, investors, and external business partners.
• Process onboarding, offboarding, transfer, and status change requests according to established procedures.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Problem solving

Education

Associate's or Bachelor's degree

Tools

Microsoft 365

Windows 10/11

Microsoft Entra ID

MFA technologies

Job description

AmeriSave has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together!

What we’re looking for:

AmeriSave is currently hiring Identity & Access Management (IAM) Analysts to join our team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

What You’ll Do:

Responsibilities

• Provision, modify, and deprovision user accounts across multiple Microsoft 365 tenants and enterprise applications.
• Support user administration for employees, contractors, vendors, investors, and external business partners.
• Process onboarding, offboarding, transfer, and status change requests according to established procedures.
• Assist with administration of company-wide and subsidiary business systems.
• Support remote and in-office new hire onboarding activities.
• Assist users with MFA enrollment, Microsoft Authenticator registration, password resets, and account access issues.
• Maintain account records and documentation to support access reviews and audit requests.
• Escalate complex application, licensing, or access issues to senior team members.

Systems Administration

• User account administration
• Group membership management
• Security group administration
• Password resets and account recovery
• Microsoft Authenticator administration

Microsoft 365 Administration

• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Distribution Groups
• Shared Mailboxes
• Resource Mailboxes

Business Applications

• User administration for line-of-business and internally developed applications
• Role and permission assignments
• Access reviews and auditing
• Cloud faxing solution administration
• Screen sharing and collaboration platform administration
• Third-party SaaS account administration as assigned

What You’ll Need:

Education & Experience

• Associate's or Bachelor's degree preferred; equivalent experience considered
• 0-2 years of experience in Identity and Access Management, Help Desk, Systems Administration, or related IT discipline
• Experience working in a ticket-driven support environment preferred

Technical Knowledge

• Working knowledge of Windows 10 and Windows 11
• Working knowledge of Microsoft 365 applications and services
• Basic understanding of Microsoft Entra ID and identity management concepts
• Familiarity with Multifactor Authentication (MFA) technologies and Microsoft Authenticator
• Understanding of security principles including least privilege and access control

Skills & Abilities

• Strong customer service and communication skills
• Excellent attention to detail
• Strong organizational and time management skills
• Ability to follow documented procedures and processes
• Strong problem-solving and analytical skills
• Ability to prioritize workload and manage multiple requests simultaneously
• Ability to maintain confidentiality and handle sensitive information appropriately
• Willingness to learn new technologies and identity management platforms
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

Compensation:

The hourly rate for this position is $24 - $31.25.

• Disability insurance
• Employee discounts
• Paid time off
• 12 paid holidays per year
• Paid training

Supplemental pay types:

• Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.