End User Support (Desktop Technician)

amerisavecareers; Atlanta (GA); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee discounts

Health insurance

Life insurance

Paid time off

12 paid holidays per year

Paid training

Referral program

Vision insurance

Job summary

AmeriSave Mortgage is seeking an experienced End User Support professional to join our IT team. The ideal candidate will diagnose and resolve hardware and software issues, support desktops and peripherals, and help onboard new colleagues in a fast-paced online lending environment.

The candidate should have 5+ years in end-user support, strong Windows 11 and Office 365 skills, IT ticketing experience, and the ability to work independently with minimal supervision, including remote-friendly hours.

Qualifications

• Bachelor’s degree preferred or 2+ years of relevant experience.
• 5+ years of End User Support experience.
• Strong Windows 11 and Office 365 skills.
• Experience with IT ticketing systems and onboarding.
• Experience with network printers.
• Able to work with remote environments and online/offline hours.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Track and route problems and document resolutions.
• Desktop hardware/software maintenance and support.
• Printer/scanner and peripheral maintenance and support.
• Maintain IT application/software inventory.
• Test and deploy software and updates to desktops and VDI.
• Remediate vulnerabilities in desktop environments.

Skills

Windows 11

Office 365

IT support

Onboarding

Printers setup

IT ticketing

Vulnerability mgmt

Remote work capable

High-speed internet

Time management

Problem solving

Communication skills

Organizational skills

Network printers

Education

Bachelor's degree or 2+ years experience

Tools

Azure

Intune

Active Directory

Job description

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best.Let’s redefine excellence together!

What we’re looking for:

AmeriSave is currently hiring an End User Support professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

What You’ll Do:

• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Desktop hardware and software maintenance and support.
• Scanner, printer and other peripheral maintenance and support.
• Maintain inventory of IT applications/software.
• Test and deploy software and updates to all internal/WFH desktops as well as virtual desktop environments.
• Remediate vulnerabilities in physical and virtual desktop environments.

What You’ll Need:

• Bachelor’s degree preferred or 2+ years of relevant experience
• Skilled End User Support Technician with at least 5 years of experience.
• Strong knowledge of Windows 11, and Microsoft Office 365 suite
• Has extensive experience with internal IT support and onboarding new hires.
• Experience setting up and configuring with network printers
• Knowledge working with IT ticketing systems.
• Preferred knowledge of vulnerability management and remediation.
• Azure and Intune experience
• Active Directory experience
• Hardware and software applications support
• Excellent written and verbal skills
• Must be a self-starter who is able to work online or offline hours independently and with minimal or no supervision
• Time management skills
• Ability to work under pressure
• Strong problem solving and analytical skills
• Strong organizational skills, occasional remote work
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

Compensation:

The hourly rate for this position is$26 - $29.

Benefits:

• · 401(k)
• · Dental insurance
• · Disability insurance
• · Employee discounts
• · Health insurance
• · Life insurance
• · Paid time off
• · 12 paid holidays per year
• · Paid training
• · Referral program
• · Vision insurance

Supplemental pay types:

• · Bonus
• · Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.