Identity & Access Management Analyst (IAM)

360 IT Professionals; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT solutions company in Denver is seeking an Identity & Access Management Analyst. This role involves facilitating identity management and ensuring customer access requests are met timely. The ideal candidate should have experience with Active Directory, CA Service Desk, and possess strong customer service and troubleshooting skills. This is a contract position, with requirements for cybersecurity adherence and may involve background checks. Join us to help protect vital information and systems.

Qualifications

• Experience with IAM provisioning, ticket management and excellent customer service.
• Knowledge of least privilege methodology with security rights and permissions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Facilitate identity and access management, ensuring timely processing of customer security access requests.
• Provide second level technical support to project teams and end users.
• Manage identity and access tasks within Active Directory and CA Service Desk.

Skills

Customer Service

Technical Support

Troubleshooting

Multitasking

Knowledge of Cyber Security Policies

Customer service

Networking basics

Multitasking

Tools

Active Directory

CA Service Desk

Mainframe

Job description

Identity & Access Management Analyst (IAM)

• Contract

Company Description

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.

Job Description

The Identity and Access Management (IAM) work unit is responsible for how users within an organisation are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorised access while managing the identities and access rights of people both inside and outside the organisation. The IAM analyst will be responsible for creating accounts to support LEAP. This would include Active Directory, CA Service Desk Management, Customer Service Portal, SAVE, CBMS and Mainframe accounts. The analyst will work closely with the LEAP Business Office, County Security Administrators and other IAM analysts.

This position facilitates identity and access management. The position is liable for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups. This position will perform ticket management and participate in project meetings. It is the responsibility of the IAM analyst to manage Identity and access within CA Service Desk, Customer Portal (EEM), Active Directory and Google.

Terms and Conditions: As a condition of employment you may be required to submit to additional background checks and/or screenings during the course of your employment with OIT.

CYBER SECURITY Contract staff is required to observe the Colorado Cyber Security Policies, as published and updated by the Office of Cyber Security. These policies provide guidelines concerning vendor security controls and vendor reporting and monitoring.

Qualifications

The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.

Additional Information

All your information will be kept confidential according to EEO guidelines.