Help desk technician with Identity management

US IT Solutions Inc; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT solutions provider is seeking a Help Desk Technician to manage identity and access within Active Directory. The successful candidate will be responsible for creating and updating user accounts, ensuring proper role-based access, and supporting IT project management. Ideal applicants are skilled in customer service and networking, with a focus on the importance of security best practices. This full-time position is based in Denver, Colorado and offers a dynamic work environment.

Qualifications

• Experience with Active Directory and CA Service Desk is required.
• Basic troubleshooting skills with networking and computer systems are crucial.
• Ability to work in a fast-paced environment while providing excellent customer service.

Responsibilities

• Create and populate additional fields within Active Directory and other systems.
• Modify and populate existing fields within Active Directory and other systems.
• Participate in project planning sessions.
• Communicate and/or prepare information for audits.

Skills

Active Directory

Customer service

Troubleshooting skills

Networking

Multitasking

Tools

CA Service Desk

Google

Job description

Help desk technician with Identity management

Full-time

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Description:

The IAM analyst will be responsible for updating accounts on the Active Directory domain to include proper role based access, organization unit, titles, office, department, and manager. The analyst will work closely with Manager of IAM, OIT Project Manager, IAM team and other stakeholders

Duties

• create and populate additional fields within Active Directory and other systems
• modify and populate existing fields within Active Directory and other systems
• participate in project planning sessions
• communicate and/or prepare information for audits

Qualifications

The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Google. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.