IDD PQI Coordinator

Merakey; Philadelphia (Philadelphia County); On-site; USD 29,867 - 42,538; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement plan with pre-tax and Roth options

DailyPay access to pay

Tuition reimbursement

Employee discounts on entertainment and lifestyle

Job summary

A non-profit health services provider in Philadelphia is seeking an IDD PQI Coordinator. This role involves managing incident reports, coordinating investigations, and ensuring compliance with state regulations. The ideal candidate will have incident management experience, strong communication skills, and the ability to manage multiple deadlines. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Incidents Management experience with ability to manage multiple deadlines.
• Comprehensive understanding of state regulations utilized by the program supported.
• Ability to maintain accurate data and work with investigators to move investigations to closure.

Responsibilities

• Receive notifications of an incident and follow protocols based on incident type.
• Notify the QCO and/or HR of an incident and the need for investigation.
• Keep track of all incidents from initial reporting to closure.
• Communicate effectively with investigators to ensure the process moves in a timely manner.
• Provide weekly updates of PQI Director regarding the status of incidents.
• Oversee the incident management database and coordinate incident report completion.

Skills

Incident Management experience

Excellent writing skills

Verbal communication skills

Time-management skills

Knowledge of state regulations

Job description

Overview

Join to apply for the IDD PQI Coordinator role at Merakey.

Earn: 26.28 per hour

This position requires Incident Management experience, as well as the ability to manage multiple deadlines. This is the first level of notification for all reportable investigations and will manage each investigation to its completion. This role requires coordination with program operations and the Quality Compliance Organization (QCO) for timely reporting into the state’s incident management system, follow-up and incident closure.

Job Responsibilities

• Receive notifications of an incident and follow protocols based on incident type.
• Notify the QCO and/or HR of an incident and the need for investigation, providing initial details of the incident.
• Keep track of all incidents from initial reporting to closure.
• Communicate effectively with investigators to ensure the process moves in a timely manner to meet benchmarks.
• Provide weekly updates of operations PQI Director regarding the status of incidents.
• Maintain comprehensive knowledge of state regulations utilized by the program supported.
• Coordinate, maintain and analyze incident data using a centralized system.
• Oversee the incident management database and serve as the designated data entry point, coordinating the completion of incident reports within established timeframes.
• Track trends and patterns to increase incident awareness and reduce occurrences.
• Monitor the incident hotline or reporting system to ensure completion of internal and external notifications; participate in on-call duties as assigned.
• Complete audits of incident reporting activities and/or programs.
• Participate in investigation review meetings and support surveys/inspections as needed.
• Follow up on disapprovals from county or state agencies and respond to audits for open cases and/or late closures.
• Maintain flexibility regarding work schedule (weekend on-call schedule).

Qualifications

• Incidents Management experience with ability to manage multiple deadlines.
• Excellent writing, verbal, and time-management skills.
• Comprehensive knowledge of state regulations utilized by the program supported.
• Ability to maintain accurate data and work with investigators to move investigations to closure.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan with pre-tax and Roth options.
• DailyPay – access your pay when you need it.
• On the Goga well-being platform with self-care tools and resources.
• Care.com access for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees support nearly 40,000 individuals and families across 12 states annually. Merakey is an Equal Opportunity Employer and strongly values diversity. We do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. We encourage applicants from underrepresented backgrounds and welcome all Veterans to apply.