IDD Participant Services Coordinator: Crisis & Engagement

Wellspring & Co.; Castle Rock (CO); Hybrid; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Company sponsored retirement plan

Paid vacation time

Generous paid holiday schedule

One weekly work-from-home day after a

Job summary

Wellspring Community seeks an IDD Participant Services Coordinator (Resource Coordinator) to support adults with intellectual and developmental disabilities. You will be the primary contact for participants, families, and program staff, ensuring person-centered supports align with individual goals.

The role includes crisis response duties, program engagement, coordinating services for about 40–45 participants, reviewing incident reports, and collaborating with case management to promote safety,

Qualifications

• Bachelor degree in Social Work, Human Services, Psychology, or a related field preferred.
• Minimum of 2 years of experience in developmental disabilities (DD) services, behavioral support, case management, residential services, or a related human services field
• Familiarity with Colorado's Medicaid Waiver system (HCBS-DD, SLS)
• Ability to obtain and maintain CPR/First Aid certification
• Valid driverers license and reliable transportation, if travel between program sites is required.
• Must be able to successfully pass a background check and drug screen and obtain DOT Certification.

Responsibilities

• Manage a caseload of approximately 40035 participants, ensuring alignment with ISP, BIP where applicable, and individual goals.
• Coordinate support for participants attending day-program services, ensuring consistency and continuity of care across environments.
• Review, manage, and oversee Incident Reports (IRs) for accuracy, compliance, and timely follow-up.
• Communicate with participants and families regarding incidents, concerns, and service updates in a transparent and supportive manner.
• Serve as a liaison between participants, families, Program Managers, and Case Management agencies.
• Monitor participant progress toward goals and ensure timely, accurate documentation in internal systems.
• Support ISP meetings, annual planning, and ongoing collaboration with case management teams.
• Identify barriers to participation, safety, and goal achievement, and help develop solutions.
• Provide real-time support as part of the Crisis Response team during behavioral or emotional escalations.
• Collaborate with Behavior Team and Program Managers to ensure consistent implementation of crisis plans and debrief processes.
• Support participant engagement initiatives such as STAR of the Month and other recognition programs.
• Contribute to a positive program culture through encouragement, recognition, and morale-building efforts.
• Model calm, professional, and supportive behavior during high-stress situations.
• Strong communication, de-escalation, and interpersonal skills.
• Ability to remain calm and effective during high-pressure situations.
• Strong organizational skills with attention to detail and follow-through.
• Collaborative mindset with a commitment to team consistency and accountability.
• Understanding of person-centered practices and positive behavior support strategies.
• Passion for supporting individuals with diverse needs and promoting inclusion.

Skills

Strong communication

De-escalation

Interpersonal skills

Team collaboration

Problem solving

Education

Bachelora00s degree in Social Work or related field

2+ years DD/behavioral support/case management

Job description

Wellspring Community seeks an IDD Participant Services Coordinator (Resource Coordinator) to support adults with intellectual and developmental disabilities. You will be the primary contact for participants, families, and program staff, ensuring person-centered supports align with individual goals.

The role includes crisis response duties, program engagement, coordinating services for about 40–45 participants, reviewing incident reports, and collaborating with case management to promote safety,