IDD Crisis Operations Leader

River-Edge-Behavioral-Health-Center; Macon (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible spending accounts

Short and long-term disability

11 Paid holidays

Voluntary Life Insurance

Job summary

River Edge Behavioral Health in Macon, GA seeks a Crisis Coordinator to oversee program operations across four Crisis Continuum locations, ensure person-centered planning, and coordinate clinical and regulatory activities. You will supervise staff, participate in after-hours on-call rotations, and work with families, guardians, and clinicians to maintain safe, compliant services.

The role requires a bachelor’s degree in a related field, knowledge of Georgia DBHDD regulations, and experience in

Qualifications

• Bachelor’s degree in human services, psychology, social work, healthcare administration, rehabilitation, behavioral health, or related field.
• Master’s degree preferred.
• Experience with person-centered planning, ISP development or implementation, behavioral support, documentation, and service coordination.
• Demonstrated knowledge of Georgia DBHDD developmental disability services and applicable regulatory requirements.
• Experience in residential services, crisis services, behavioral health, developmental disability services, or another high-acuity human-services environment preferred.

Responsibilities

• Regulatory Compliance: Align all four residential operations with Georgia DBHDD policies, Healthcare Facility Regulation standards, and federal waiver requirements.
• Quality Assurance: Translate DDP requirements into measurable outcomes, including service-plan completion, assessment timelines, and incident management.
• Audit Readiness: Conduct routine chart audits, identify documentation deficiencies, implement corrective actions, and prepare programs for DBHDD quality reviews or state investigations.
• Authorization Monitoring: Verify that daily care matches authorized support levels and ISP requirements.
• ISP Coordination: Facilitate development, annual review, and addenda formulation of person-centered ISPs reflecting goals and needs.
• Clinical Assessments: Supervise and conduct initial and ongoing comprehensive assessments to identify changing clinical, physical, and psychological needs.
• Interdisciplinary Collaboration: Convene and lead meetings with individuals, families, case managers, nurses, behavioral specialists, and external providers.
• Program Management: Provide cohesive leadership across four Crisis Continuum locations utilizing CRA models.
• On-Call Management: Develop and participate in a 24/7 supervisor on-call rotation for crisis triage and guidance.
• Workforce Direction: Supervise direct care staff, evaluate performance, manage staffing, and address vacancies.

Education

Bachelor’s degree in human services/psychology/social work/healthcare administration/rehabilitation/behavioral health or related field

Master’s degree preferred

Job description

River Edge Behavioral Health in Macon, GA seeks a Crisis Coordinator to oversee program operations across four Crisis Continuum locations, ensure person-centered planning, and coordinate clinical and regulatory activities. You will supervise staff, participate in after-hours on-call rotations, and work with families, guardians, and clinicians to maintain safe, compliant services.

The role requires a bachelor’s degree in a related field, knowledge of Georgia DBHDD regulations, and experience in