IDD Care Management Lead — Team & Quality Oversight

COLUMBUS MEDICAL SERVICES LLC; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Columbus Organization is seeking a Manager of IDD Care Management in Augusta, GA. This full-time role supports statewide operations, guides a team of Navigators and Team Leaders, and ensures quality and compliance in service delivery for individuals with intellectual and developmental disabilities.

The position emphasizes mentorship, performance management, and the alignment of annual work plans with strategic goals, while maintaining a collaborative, inclusive team environment and adherence

Qualifications

• Bachelor’s degree in Human Services or related field, or an Associate degree with 2 years of related experience.
• Minimum five years of case management experience, including at least two years in a supervisory capacity.
• Demonstrated experience working with individuals who have intellectual and developmental disabilities.
• Prefers one year case management supervisory experience.

Responsibilities

• Supervise a team of Team Leaders, ensuring timely completion of all contract deliverables.
• Conduct regular supervision, performance evaluations, and goal setting for team members.
• Oversee onboarding/offboarding processes, system access, and training compliance in collaboration with internal departments.
• Facilitate team meetings, in-service trainings, and ensure adherence to training requirements.
• Monitor caseload ratios, assign individuals, and manage transitions between agencies.
• Support the Executive Director in monitoring contract compliance, service quality, and reporting accuracy.
• Assist in developing and implementing annual work plans aligned with strategic goals.
• Foster a collaborative, respectful, and inclusive team environment.
• Ensure compliance with all agency policies and regulatory requirements.

Skills

Microsoft Office 365

Planning

Organizational skills

Problem solving

Written and verbal communication

Data analysis

Regulatory compliance

Travel availability

Education

Bachelor’s degree in Human Services

Associate degree in Human Services + 2 years experience

Job description

The Columbus Organization is seeking a Manager of IDD Care Management in Augusta, GA. This full-time role supports statewide operations, guides a team of Navigators and Team Leaders, and ensures quality and compliance in service delivery for individuals with intellectual and developmental disabilities.

The position emphasizes mentorship, performance management, and the alignment of annual work plans with strategic goals, while maintaining a collaborative, inclusive team environment and adherence