IDD Care Coordinators Supervisor — Team Coach

Independent Living Systems, llc; West Palm Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Independent Living Systems is seeking a Supervisor of Care Coordinators (IDD) in West Palm Beach to lead a team delivering member-centered care. You will oversee assessments, care plans, documentation, and follow-up, ensuring quality and compliance across the unit.

The role requires a Bachelor’s in a related field and 5 years in care management, including IDD experience. Master’s preferred. Join a mission-driven organization with emphasis on professional growth.

Qualifications

• Bachelor’s degree in a human service, social science, or health field.
• Five years’ experience in Care Management, with at least three years in the IDD population.
• Strong knowledge of IDD services, resources, and regulatory requirements.
• Proficiency in documentation, reporting, and use of electronic health records or case management software.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead and supervise a team of care coordinators to ensure high-quality member-centered service delivery and achievement of departmental goals.
• Monitor care coordination activities, staff productivity, and caseload performance to ensure timely completion of assessments, care plans, documentation, and follow-up activities.
• Ensure compliance with organizational policies, contractual requirements, and state/federal regulations through routine oversight, audits, and corrective action as needed.
• Provide ongoing coaching, performance feedback, training, and professional development to strengthen staff skills, accountability, and engagement.
• Review dashboards, reports, and operational data to identify trends, address gaps, and implement process improvements that enhance team outcomes.
• Collaborate with providers, families, interdisciplinary teams, and community resources to support individualized, person-centered care plans and resolve complex member issues.
• Promote member satisfaction and continuity of care by ensuring responsive service delivery, effective care transitions, and timely resolution of concerns.

Skills

Team leadership

Coaching and training

Regulatory knowledge

Documentation and reporting

Education

Bachelor’s degree in a human service, social science, or health field

Master’s degree in a human service, social science, or health field

Tools

Electronic Health Records / case management software

Microsoft Office

Job description

Independent Living Systems is seeking a Supervisor of Care Coordinators (IDD) in West Palm Beach to lead a team delivering member-centered care. You will oversee assessments, care plans, documentation, and follow-up, ensuring quality and compliance across the unit.

The role requires a Bachelor’s in a related field and 5 years in care management, including IDD experience. Master’s preferred. Join a mission-driven organization with emphasis on professional growth.