ID and Common Access Card (CAC) Services

Chitra Productions, LLC.; Charlottesville (VA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Chitra Productions, LLC. is seeking an ID and CAC Services professional to support issuance of identification cards and DEERS/RAPIDS operations at the TJAGLCS in Charlottesville, VA.

The role serves military members, retirees, civilian employees, and family members while safeguarding identification materials and verifying eligibility under applicable policies. Responsibilities include issuing Government ID cards, generating required forms, and maintaining DEERS/RAPIDS data.

Qualifications

• Experience resolving customer conflicts in a professional setting.
• Ability to brief or instruct large groups on relevant matters.
• Knowledge of current policies and policy changes in the last 3 years.

Responsibilities

• Review documents, verify eligibility, discuss entitlements, and issue IDs and CACs.
• Generate and process authentication forms and credentials.
• Register and maintain DEERS and RAPIDS information.
• Perform VO and SSM duties, manage RAPIDS roster and privileges.
• Manage CAC stock and comply with DoD policies and TJAGLCS guidelines.

Skills

Customer conflict resolution

Group briefing

Policy knowledge

Education

High school diploma or GED

Job description

Date posted: September 25, 2026

Pay: $55,000.00 per year

Job description:

We are seeking an ID and CAC Services professional to support identification card issuance and DEERS/RAPIDS operations at TJAGLCS. This position serves military members, retirees, eligible civilian employees, and family members while safeguarding identification materials and verifying eligibility under applicable policies.

Responsibilities

• Review source documents, verify eligibility, discuss applicable entitlements, and issue military ID cards and CACs to eligible recipients.
• Issue Government ID cards (DA Form 1602), identification tags, and Geneva Convention cards to eligible personnel.
• Generate DD Form 2842 and/or DD Form 1172 for authentication, validation, and random sampling.
• Register, process, and maintain information in the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Personnel Identification System (RAPIDS).
• Perform Verifying Officer (VO) and Site Security Manager (SSM) duties, including maintaining the RAPIDS user roster, managing authorized system privileges and site information, and verifying required SSM certifications.
• Account for and control CAC-related stock items.
• Perform all duties in accordance with applicable DoD policy, Army regulations, the Certification Practice Statement, the RAPIDS Training Guide, and TJAGLCS local policy.

Minimum qualifications

• High school diploma or GED.
• At least five years of experience in the functional area and customer conflict resolution.
• Ability to brief or instruct large groups on matters within the functional area.
• Knowledge of current policies and policy changes relevant to the work, including changes within the past three years.

Location: U.S. Army Judge Advocate General’s Legal Center and School (TJAGLCS), Charlottesville, VA

Work arrangement: In person

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Do you have at least 5 years experience in the functional area and customer conflict resolution?
• Do you have knowledge of current policies and policy changes relevant to work, including changes within the past 3 years?

Education:

• High school or equivalent (Required)

Work Location: In person