ID and Building Security Access Representative

University of Miami; Miami (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition remission

Job summary

The University of Miami is seeking an ID and Building Security Access Representative to support campus safety and operations. This on-site role focuses on managing photo ID badges, building access, parking, and transit services, while providing excellent customer service to students, faculty, and staff.

Responsibilities include processing permits, conducting background checks, handling inquiries via phone and email, and supporting emergency response activities as needed.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• Strong communication and problem-solving skills.
• Ability to handle difficult and stressful situations with professional composure.
• Effective interpersonal relationships and teamwork.
• Commitment to university values and safety policies.

Responsibilities

• Assist customers with Photo ID badges, building access, parking and transit.
• Process sales of ID badges, permits, and background checks.
• Replace broken/lost access and transit cards for customers.
• Answer calls and greet students, faculty and staff, resolving issues via proper channels.
• Monitor emails for Parking and Photo ID accounts and respond appropriately.
• Schedule shuttles and distribute daily access/transit reports.
• Reconcile daily payments and keep accurate records.
• Program and troubleshoot ID badges and campus lock systems.
• Maintain office inventory and assist at the Emergency Hotline during incidents.
• Other duties as assigned by the department.

Skills

Communication

Stress management

Interpersonal skills

Problem-solving

Judgment

Adaptability

Education

High School diploma or equivalent

Job description

## ID and Building Security Access RepresentativeApply: On-Site: Miami, FL: Full time: Posted Today: R100102100**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.**The University of Miami/UHealth Department of Public Safety has an exciting opportunity for an ID and Building Security Access Representative.** **Core Job Summary:** The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations. **Core Responsibilities:*** Assists customers with Photo ID badges, building access, parking, and public transportation.* Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.* Assists customers with replacing broken/lost access and transit cards.* Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.* Adheres to proper telephone etiquette and use of call center software.* Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.* Assists customers with scheduling UM Transportation Department shuttles.* Processes and distributes daily reports including parking, transit, and access reports.* Reconciles daily credit card, check, IDR, payroll deduction and student account sales.* Files and scans department records.* Programs and troubleshoots ID badges and access cards for campus locking systems.* Processes employment clearances Logs customer interaction notes in database.* Processes metal key requests and distribution to authorized individuals.* Maintains office inventory. Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.* Adheres to University and unit-level policies and procedures and safeguards University assets. **Department Specific Functions:** * The ID and Building Security Access Representative must use very complex systems T2 Flex, Pro-Watch and Onity Systems.* Assists customers with Photo ID badges, building access, parking and public transportation.* Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.* Assists customers with replacing broken/lost access and transit cards.* Answer phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.* Monitor and respond to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.* Assists customers with scheduling UM Transportation Department shuttles.* Processes and distributes daily reports including parking, transit, and access reports.* Reconciles daily credit card, check, IDR, payroll deduction and student account sales.* Programs and troubleshoots ID badges and access cards for campus locking systems.* Processes employment clearances.* Files and scans department records.* Logs customer interaction notes in database.* Adheres to proper telephone etiquette and use of call center software.* Processes metal key requests and distribution to authorized individuals.* Categorized as Tier 1 emergency employee. Expected to work at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.* Other duties as assigned. ***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **CORE QUALIFICATIONS** High School diploma or equivalentMinimum 1 year of relevant experience **Knowledge, Skills and Attitudes:** * Ability to communicate effectively in both oral and written form* Ability to handle difficult and stressful situations with professional composure* Ability to maintain effective interpersonal relationships* Ability to recognize, analyze, and solve a variety of problems* Ability to exercise sound judgment in making critical decisions* Commitment to the University’s core values ***Any relevant education, certifications and/or work experience may be considered.***The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Temporary