Total Rewards Specialist 1, Full Time

University of Miami; Coral Gables (FL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami seeks a Total Rewards Specialist 1 in Coral Gables, FL. This position involves resolving inquiries related to employee benefit programs, providing accurate information, and maintaining records.

Candidates need a high school diploma and at least 2 years of relevant experience. The role requires strong communication skills and the ability to work collaboratively. A comprehensive benefits package is included, along with competitive salaries.

Qualifications

• Minimum 2 years of relevant experience required.
• Ability to learn new procedures and adapt to changes.
• Strong communication skills for interaction with stakeholders.

Responsibilities

• Responds to employee inquiries related to benefits programs.
• Builds trust through open communication.
• Files documents and keeps records of customer interactions.
• Assists with open enrollment activities.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

## Total Rewards Specialist 1, Full TimeApplyremote type: On-Sitelocations: Coral Gables, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100097541**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.**Location:** Coral Gables Campus**Work Arrangement:** Hybrid (minimum 3 days on-site per week)**Schedule*** Initial training period: Monday–Friday, 8:30 AM – 5:00 PM* Post-training schedule: Monday–Friday, 9:00 AM – 6:00 PMThe Total Rewards Specialist 1 responds to inquiries related to benefit programs and policies over the phone, in writing or person. Key responsibilities include resolution of matters pertaining to employee benefit programs, including life, health, medical/dependent care spending accounts, COBRA as well as retirement plans.**CORE JOB FUNCTIONS*** Responds to employee questions and inquiries about employee benefits programs and policies.* Identifies and assesses customers’ needs to achieve satisfaction.* Builds trust with customers through open and interactive communication.* Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.* Meets department customer service call handling targets.* Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints. Determines appropriate resolution in partnership with department leadership.* Keeps records of customer interactions, process customer accounts and file documents.* Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.* Adheres to University and unit-level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **CORE QUALIFICATIONS** Education: High School Diploma or equivalent/relevant experience, certification or license Experience: Minimum 2 year of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements **Knowledge, Skills and Abilities:*** Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.* Teamwork: Ability to work collaboratively with others and contribute to a team environment.* Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.* Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Temporary