Supervisor, Patient Access (On-Site) Full Time

University of Miami; Miami (FL); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Tuition Remission

Retirement Plan

Job summary

University of Miami Health System seeks a Supervisor, Patient Access (On-Site) to oversee day-to-day patient access operations across locations. The role ensures smooth front-end revenue cycle and clinic support, confirming demographics, insurance data, and financial clearance for scheduled accounts.

The position requires strong leadership, staff training, and the ability to drive performance improvements while maintaining a patient-friendly environment.

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of relevant experience in patient access or related operations.
• Ability to maintain effective interpersonal relationships.
• Commitment to the University’s core values and policies.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information for financial clearance.
• Orients, trains, evaluates, and monitors registration staff.
• Ensures adherence to policies and procedures.
• Plans, organizes, and schedules to meet daily volumes.
• Monitors patient flow and communicates issues to management.
• Verifies demographic and insurance information and edits as needed.
• Explains consent for treatment and financial liability; HIPAA compliance.

Skills

Interpersonal skills

Leadership

Planning

Supervision

Training

MS Office

Education

High School diploma or equivalent

Job description

## Supervisor, Patient Access (On-Site) Full TimeApplyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100097796**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.**Location: UHealth Tower****Schedule: Full-Time,** **3:00 PM – 11:30 PM, Monday–Friday, with alternating weekends.**The Supervisor, Patient Access (On‐Site) oversees and supervises the day‐to‐day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice‐based locations across the University of Miami Health System The Supervisor, Patient Access (On‐Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.**CORE JOB FUNCTIONS:**1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.2. Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition. 3. Ensures that staff members adhere to all established policies and procedures.4. Assists with planning, organizing, and scheduling to accommodate daily expected volumes.5. Communicates any patient flow issues to appropriate managing staff.6. Verifies patient demographic and insurance information, and edits information, as necessary.7. Explains consent for treatment, financial liability, and HIPPA to patients.8. Initiates performance management processes to address on‐going performance issues.9. Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.10. Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.11. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.12. Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co‐pay, and previous balance collections, registration processing time, and denials13. Maintains harmonious and collaborative working relationship with all healthcare team members. 14. Adheres to University and unit‐level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS:*** High School diploma or equivalent* Minimum 4 years of relevant experience**Knowledge, Skills and Attitudes:*** Ability to maintain effective interpersonal relationships.* Commitment to the University’s core values.* Ability to direct, manage, implement, and evaluate department operations.* Ability to establish department goals and objectives that support the strategic plan.* Ability to effectively plan, delegate and/or supervise the work of others.* Ability to lead, motivate, develop and train others.* Proficiency in computer software (i.e. Microsoft Office).The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.