ICU Unit Coordinator, Surgical Neuroscience Front Desk Lead

Boston Medical Center; Boston (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Boston Medical Center in Boston, MA seeks a Unit Coordinator for the Surgical Neuroscience Intensive Care Unit. This role manages clerical and front desk operations to support patient care and healthcare teams.

The position requires 1–2 years of clerical experience in a healthcare setting, high school diploma or GED, and excellent customer service and communication skills in a fast-paced environment.

Qualifications

• Requires high school diploma or GED.
• One to two years of clerical experience in a healthcare setting preferred.
• Demonstrated excellent interpersonal and communication skills in a fast-paced environment.

Responsibilities

• Perform clerical and front desk duties to support nursing station operations.
• Greet and direct patients and families; relay information non-clinically as requested.
• Maintain patient records, appointments, and charts; assist with admissions and discharges as needed.
• Coordinate scheduling, calls, and messages; assist in coordinating transportation and services.
• Ensure timely communication with clinical staff and provide friendly patient-centered service.

Skills

Clerical experience

Customer service

Communication skills

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Hospital information systems (SEM IDX SDK)

Job description

Boston Medical Center in Boston, MA seeks a Unit Coordinator for the Surgical Neuroscience Intensive Care Unit. This role manages clerical and front desk operations to support patient care and healthcare teams.

The position requires 1–2 years of clerical experience in a healthcare setting, high school diploma or GED, and excellent customer service and communication skills in a fast-paced environment.