ICT Technician

Epsom & Ewell Borough Council; United States; Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Professional development opportunities

Job summary

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join our friendly ICT team, delivering day-to-day technical support and helping to maintain and improve our ICT infrastructure for staff and elected Members.

You will gain exposure to modern cloud technologies, cybersecurity, networking, and digital transformation initiatives while contributing to secure, reliable, and responsive technology services across the council.

Qualifications

• Experience providing ICT support in a professional environment.
• Knowledge of Microsoft Windows desktop operating systems and Microsoft 365.
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Good organisational skills with the ability to manage competing priorities.
• Experience installing, configuring and supporting ICT hardware and software.
• A full UK driving licence and willingness to travel between Council locations.

Responsibilities

• Provide first and second-line technical support to users across the organisation.
• Install, configure and support desktop PCs, laptops, mobile devices, printers and peripheral equipment.
• Support Microsoft 365 services and associated applications.
• Assist with the administration and maintenance of servers, storage, networking and communications systems.
• Troubleshoot hardware, software and connectivity issues.
• Support cyber security initiatives and ensure good security practices are maintained.
• Assist with system upgrades, technology refresh programmes and ICT projects.
• Maintain accurate records, documentation and asset information.
• Liaise with suppliers, contractors and third-party support providers where required.
• Contribute to the continuous improvement of ICT services and processes.

Skills

ICT support

Windows OS

Microsoft 365

Customer service

Troubleshooting

Teamwork

Organisation

Driving licence

Tools

Azure AD

Networking tools

Telephony systems

Cybersecurity tools

Server virtualization

Job description

Epsom & Ewell Borough Council is seeking an enthusiastic and customer-focused ICT Technician to join our friendly and professional ICT team.

This is an excellent opportunity for an ICT professional looking to develop their career across a broad range of technologies while supporting the delivery of high-quality services to Council staff and elected Members.

As an ICT Technician, you will provide day-to-day technical support, assist with maintaining and improving the Council's ICT infrastructure, and support the delivery of technology projects. The role offers exposure to modern cloud technologies, cybersecurity, networking, infrastructure, telephony and digital transformation initiatives.

Working as part of a small but highly skilled team, you will play a key role in ensuring the Council's technology services remain secure, reliable and responsive to customer needs.

Key Responsibilities

• Provide first and second-line technical support to users across the organisation.
• Install, configure and support desktop PCs, laptops, mobile devices, printers and peripheral equipment.
• Support Microsoft 365 services and associated applications.
• Assist with the administration and maintenance of servers, storage, networking and communications systems.
• Troubleshoot hardware, software and connectivity issues.
• Support cyber security initiatives and ensure good security practices are maintained.
• Assist with system upgrades, technology refresh programmes and ICT projects.
• Maintain accurate records, documentation and asset information.
• Liaise with suppliers, contractors and third-party support providers where required.
• Contribute to the continuous improvement of ICT services and processes.

Physical Requirements and Travel

This role includes hands-on deployment, installation and support of ICT equipment across Council locations. Duties will involve setting up and moving desktop PCs, monitors, laptops, printers, telephony equipment and associated peripherals, together with assisting with office moves, technology refresh programmes and new system deployments.

The post holder must be able to transport equipment between locations and will require a full UK driving licence. The role will involve regular travel between EEBC sites and may require travel to locations across the future East Surrey Council area as Local Government Reorganisation progresses., Flexible and hybrid working arrangements where operationally appropriate.

About Epsom & Ewell Borough Council

Epsom & Ewell Borough Council serves a vibrant and successful community at the heart of Surrey. We are committed to delivering high-quality services and embracing innovation to meet the changing needs of our residents, businesses and visitors.

Technology plays a critical role in achieving these ambitions, and our ICT team is central to maintaining secure, reliable and efficient services across the organisation.

Local Government Reorganisation

Local government in Surrey is expected to change in April 2027, with new unitary councils being created to deliver all local services. While these changes are taking place, Epsom & Ewell Borough Council remains committed to providing excellent services and investing in its people.

Most roles and services will continue under the new arrangements, and the majority of employees are expected to transfer to the new authority on their existing terms and conditions. Joining us now offers the opportunity to contribute during an exciting period of change while developing your career in local government.

Epsom & Ewell Borough Council is working closely with neighbouring authorities to establish the future East Surrey Council, creating exciting opportunities to shape how technology services are delivered to residents and staff across a larger organisation. As an ICT Technician, you will have the opportunity to contribute to this transformation while gaining valuable experience across infrastructure, cloud technologies, digital services and modern workplace solutions.

Essential Requirements

• Experience providing ICT support in a professional environment.
• Knowledge of Microsoft Windows desktop operating systems and Microsoft 365.
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work effectively both independently and as part of a team.
• Good organisational skills with the ability to manage competing priorities.
• Experience installing, configuring and supporting ICT hardware and software.
• A full UK driving licence and willingness to travel between Council locations.

Desirable Skills and Experience

• Microsoft 365 administration and support.
• Microsoft Entra ID (Azure Active Directory).
• Experience supporting networking infrastructure.
• Experience supporting telephony and unified communications systems.
• Experience with cybersecurity tools and practices.
• Knowledge of server and virtualisation technologies.
• Experience working within the public sector or local government.

In return, we offer:

• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to a broad range of technologies and projects.
• Local Government Pension Scheme membership.
• Generous annual leave entitlement.