Tech Support - Cloud VDI

SCC; National (MD); Hybrid; USD 70,000 - 103,000; Full time

Benefits offered by this job

Hybrid working

2 volunteering days per year

Job summary

SCC is seeking a Tech Support - Cloud VDI to join the UK Infrastructure Team, supporting Virtualised Desktop environments. You will resolve incidents and tasks raised via ServiceNow, plan changes, and liaise with projects and other teams to deliver customer-focused solutions.

The role requires experience with Citrix Onprem/Cloud, AVD, Nerdio, Windows Server and Active Directory, plus strong troubleshooting and communication skills.

Qualifications

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Proven expertise across virtualized desktop environments including Citrix (Onprem/Cloud), AVD and Nerdio.
• Hands-on experience with Windows Server 2012–2019 and related technologies.
• Strong knowledge of Microsoft Active Directory and GPOs; ability to manage user profiles with FsLogix.

Responsibilities

• Manage technologies such as Citrix Onprem & Cloud, AVD and Nerdio.
• Understand virtualization environments including VMware, Hyper-V and Microsoft Azure.
• Maintain and support Active Directory with GPOs and FsLogix profile management.
• Provide clear technical support for Citrix environments including Netscaler, XenApp/XenDesktop and Delivery Controllers.
• Document system configurations and changes; follow ITIL processes.

Skills

IT systems administration

IT engineering

Windows Server administration

Active Directory

GPOs

Troubleshooting under pressure

Time management

Customer communication

ITIL

Tools

Citrix Onprem

Citrix Cloud

AVD

Nerdio

VMware

Hyper-V

Azure Stack HCI

FsLogix

AppSense Ivanti

Delivery Controller

Job description

We are actively building diverse teams and welcome applications from everyone.

Role: Tech Support - Cloud VDI

Location: UK wide (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The role will be a Tech support VDI as part of Uk Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.

Key Responsibilities

• Manage technologies such as Citrix Onprem & Cloud, AVD and Nerdio.
• Have a good understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.
• Having a good understanding of Active Directory inc GPO's for desktop and profile management including FsLogix
• Knowledge in managing Citrix Systems: Provide clear technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.
• Support User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
• Good understanding of Microsoft server products (Windows 2012-2022) Good understanding of the certificate renewal process and certificate chains within Citrix
• Troubleshooting: Provide second-line support for IT systems, ensuring timely resolution or esca-lation of technical issues.
• Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
• Understanding of ITIL

Skills And Experience

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Relevant expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, Az-ure Stack HCI, and Nerdio
• Hands-on experience with Windows Server (2012–2019) and associated technologies.
• Proficiency in Microsoft Active Directory for GPO's.
• Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Deliv-ery Controller
• Good problem-solving abilities and capacity to perform effectively under pressure.
• Desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
• Good Time management, effective communication to customer and senior engineers. Good understanding of customer/client relationships

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life